Insight Global is hiring: AI UX Designer in Charlotte

Overview

Seeking an AI Designer to join our strategic group within the UX team who has experience designing for AI/ML-driven products or features, with knowledge of interaction patterns specific to conversational/generative UIs, or intelligent systems.

Key Responsibilities

• Design and optimize Generative AI experiences, focusing on intuitive interaction patterns and output quality.
• Prototype and validate AI concepts with users to ensure clarity and usability.
• Analyze qualitative and quantitative data to improve model engagement and user experience.
• Translate user insights into actionable AI design strategies.
• Lead the development of a Generative AI Design Framework, including standards and best practices.
• Mentor UX peers in Generative AI design and advocate for its value across the organization.

Position Summary

As an Experience Designer with a focus on AI, you should have experience designing for AI/ML-driven products or features, with knowledge of interaction patterns specific to conversational/generative UIs, or intelligent systems. You will translate user needs, business objectives, and technology capabilities into innovative design, with a strong foundation in user-centered design methods and the ability to communicate design decisions to senior stakeholders and team members. This role seeks a thoughtful designer who is passionate about making complex data and workflow problems simpler.

This individual thrives in a highly collaborative and cross-disciplinary team environment. You will help translate product strategy into interaction flows and final designs, collaborating with technology partners to plan and design new features and to own the overall quality of what is delivered. You will apply color, composition, and content strategy to create meaningful experiences that elevate the user experience. You will be an advocate for users and an ambassador for our brand, creating designs that are familiar, intuitive, and accessible for all. You will use communication skills to ensure that design rationale is understood. You will introduce creativity while driving consistency, ensuring that styles express our brand and are optimized for context and the technical platform being utilized. You will work closely with technology and testing to ensure that development outputs adhere to the designs. You will work alongside user researchers to apply data-driven insights so you deliver the right product to meet user needs. You will participate in design meetings and critiques and provide feedback to teammates.

Core deliverables include designing and optimizing Generative AI experiences, prototyping and validating AI concepts with users to ensure clarity and usability, analyzing qualitative and quantitative data to improve model engagement, translating user insights into actionable AI design strategies, and leading the development of a Generative AI Design Framework with standards and best practices, in addition to mentoring UX peers in Generative AI design and advocating its value across the organization.

Qualifications & Experience

• 5+ years of design experience in UX or strategy roles.
• Experience designing AI interfaces and building AI-enabled experiences.
• Proven ability to solve complex problems and design world-class experiences for large-scale enterprise programs.
• Extensive understanding of the UX process and software development methodologies, including Agile.
• A high degree of creativity, empathy, passion, and problem-solving ability.
• Proficiency with tools like Mural, Axure, Sketch, InVision, and similar.
• Strong interest in understanding the target audience; education in Bachelors, Human-Computer Interaction (HCI), User Experience, or a design-related field, or equivalent training/certification.
• Experience planning, facilitating, and participating in design/strategy mapping workshops.
• Financial or similar enterprise experience.

Equal Opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.