Overview
TEN Credit Union exists to care for the lives of our employees, members, families, and communities. We care by putting people before profit, relationships before fees, families before timecards, and community trust before growth. While we are serious about our mission, we do not take ourselves too seriously. We are a team that values creativity, collaboration, and above all fun!
We are looking for a Video Banker to join our Main branch located in Nashville, TN. Hours are Monday - Thursday, 8:00am-5:00pm and Friday 8:00am-6:00pm.
Compensation: $24/hour
Responsibilities
- Provide exceptional member service through quality conversations with members in a friendly, professional, and courteous manner.
- Perform work in a video banking environment, with the aid of various computer programs.
- Provide front-line member support through multiple service requests or inquiries submitted through email, secure mail, or other digital credit union channels.
- Perform all required tasks to establish new accounts, including maintenance of all deposit products and ancillary services.
- Process member support requests and inquiries including, but not limited to: Reg E Inquiries, Stop Payments, ACH inquiries, Account Information. Close accounts, Password Resets etc.
- Interview members and process consumer loan applications, including but not limited to gathering all applicable documentation within limits of loan authority, making decisions on consumer loans (close, fund, or disperse consumer loans). Meet with members with declined loans.
- Must have the ability to effectively cross-sell credit union products and services.
Benefits
We are proud to offer competitive wages and an extensive benefits package including employer paid medical, dental, vision, basic life and AD&D, long-term and short-term disability for all employees (additional coverage for family members may be selected at the expense of the employee). We also offer a 401K Defined Contribution Plan with a generous employer match up of 7%, and eleven (11) paid holidays! Visit our careers page to learn more. https://tencu.com/about-us/careers.html
Qualifications
- Thorough knowledge of credit union products and services.
- Accuracy in cash handling and transactions.
- Ability to learn and follow federal regulations as well as company policies and procedures.
Requirements
- High school diploma or equivalent required.
- One year experience in a credit union, bank, or financial institution required.
- Experience with consumer loans and new accounts preferred.
- Minimum typing speed of 40 wpm and must maintain at least 95% accuracy while typing required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with email communication tools (e.g., Outlook) required.
Physical Requirements
- Ability to sit and/or stand for long periods of time.
- Ability to use a computer for long periods of time.
- Ability to work in non-smoking environment.
To be hired for this position the candidate must pass a drug screen and background check
TENCU is an Equal Opportunity Employer.
No recruiters please
*This job opportunity is only open to local candidates in Tennessee*
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
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