Store Visual Manager Job at H&M in New York

About the Role

As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual and commercial guidelines to actively drive sales in your store. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Contribute to the total OMNI customer experience in your store by following up the visual and commercial curation according to guidelines (In-direct).
• Represent yourself and the H&M Brand positively during customer interactions (Direct).
• Set, implement, and follow up on store visual and commercial goals with Store Manager, Area Visual Manager and Store teams.
• Lead your VM team to organize, plan and prioritize workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
• Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team & Area Visual Manager.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify, and prioritize visual and commercial opportunities with Store Management team.
• Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
• Follow up all procedures and best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team.

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Coach and develop your VM team to plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.

Team & Development

• Lead, inspire and educate your store team, keep them up to date with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception.
• Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product and commercial presentation according to guidelines.
• Support and develop daily routines and best practices for your Store team to always ensure a consistent level of visual and commercial standard while maintaining customer service engagement.
• Responsible for recruiting, onboarding, performance management, upskilling and development for talents and new colleagues with Store Manager and Area Team.
• Complete talent management and succession planning in your store for future talents to support business needs.
• Organize, provide, and carry out the visual and commercial upskilling for you and your colleagues.
• Ensure Store teams complete Visual Competences and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
• Support Sales Market and Area teams with talents for expansion (store projects) needs.

Visual & Commercial Execution

• Responsible for the visual, commercial, and styling curation in the store based on the commercial calendar, allocation, store activation plan and trends according to visual and commercial guidelines.
• Coach and follow up that your VM team carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual and commercial guidelines.
• Ensure your VM team secures window and styling execution accordingly to visual and commercial guidelines to create an inspirational and commercial customer experience.
• Ensure your VM team maintains a good customer flow by maintaining commercial layout, fixtures to secure the best trend story placement.
• Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.
• In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight products and display forms in windows and throughout the store.
• Maintain and care for all display forms and interior material (fixtures and fittings) with sustainability in mind.
• In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.
• Ensure your store has enough quantities of sale and other activity including POS material according to local routines.
• Keep sales floor and back of house clean, organized, and safe according to local security guidelines.

Qualifications

• To be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious and creative; always looking for inspiration.
• With your extensive visual and commercial experience you are proactive, solution-focused and flexible to achieve results cross-functionally.
• Experience from working as a Visual Merchandiser in store.
• Experienced in team coaching, talent development including upskilling with strong leadership skills.
• Experience with being solution-focused to improve product presentation and commercial implementation in store.
• Good knowledge of retail management, visual, commercial and operational best practices, routines, and tools.
• Know how to manage, follow-up and act on selling equation and weekly sales reports.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our seven unique values that have been part of our success for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You’ll be able to express your personal style with our employee discount at H&M, and Other Brands.

Additional Information

Compensation: expected base salary range is xx-xx hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications.