IT Technical Writer Job at City of New York in New York

Overview

IT Technical Writer role with the City of New York, Department of Probation (DOP). The position supports the IT Department by creating and maintaining technical materials and related documentation to support technology initiatives and financial documentation processes.

Responsibilities

• Research and write technical materials, such as operating and maintenance manuals, procedural documents, capital equipment requisitions, Requests for Proposals for technology equipment, and Return On Investment documents.
• Act as the designated contact for preparing and/or updating the division’s financial documentation, including budget analysis and funding requests (capital and expense).
• Ensure the quality of the division’s documentation.
• May serve as a project manager to coordinate projects, stakeholders and subject-matter experts.
• Assess statistical and financial data (rates, price models, total cost of ownership) with associated deliverables.
• Develop and implement schedules, technical objectives, and requirements for business case approval.
• Understand vendor perspectives on economies of purchase and their benefits to DOP.
• Document vendors’ offers and communicate issues arising from requirements to achieve better outcomes for DOP.
• Leverage research and data to drive writing executions of control policies (CPs).
• Apply a pragmatic approach, leveraging resources while closely scheduling time.
• Handle special projects and initiatives as assigned.
• Additional duties as assigned.

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the position with specialization in a relevant technology, process, methodology and/or domain; OR
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the position with specialization in a relevant technology, process, methodology and/or domain; OR
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the position with specialization in a relevant technology, process, methodology and/or domain; OR
• Education and/or experience equivalent to the above.

Preferred Skills

• Minimum 5 years’ experience in technical writing. Master’s Degree a plus. Proven ability to understand technology and articulate tech concepts clearly in writing and verbally. Writing samples may be required.

Additional Information

• Public Service Loan Forgiveness: You may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
• Residency Requirement: New York City residency is not required for this position.
• Equal Employment Opportunity: The City of New York is an inclusive employer committed to a diverse workforce and to a work environment free from discrimination and harassment based on protected characteristics or status.

Compensation: $75,000.00 – $110,000.00