International Justice Mission
Sr. Lead, Behavior-Centered Design & Development
International Justice Mission, Washington, District of Columbia, us, 20022
Responsibilities
Strategic Behavior-Change Leadership
Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework that puts behavior front and center in our management of prioritized risks, and provides a structure, process and resource suite for identifying desirable behaviors that are vital to the success of strategic objectives, developing clever solutions to overcome behavioral obstacles, measure success, and iteratively learn and improve.
Ensure the BCD Framework will: equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design that enables rapid, effective risk management and accelerates strategic goal achievement.
Enable the translation of priorities into motivational goal statements and behavior-centric OKRs.
Incorporate into the Framing and Discovery phases the power of identifying crucial moments and specific situations where behavior has a disproportionate impact and linking them to vital behaviors, which are high-leverage actions that drive prioritized outcomes.
Identify the drivers of behavior most relevant to fostering motivation and building ability to engage in the targeted vital behaviors within the Framing and Discovery phases.
Incorporate effective measurement that not only tracks results but motivates vital behavior.
Equip users with tools and resources enabling them to identify vital behaviors and design behavior-centered solutions that make it easier for people to engage in those behaviors vital to scaling protection of people living in poverty from violence.
Lead the adoption, integration, and utilization of the BCD Framework across LGRC.
Advise and provide hands-on coaching to leaders and stakeholders outside LGRC, helping them learn and apply the BCD Framework to drive success.
Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives.
Promote a culture that understands most risks are caused or exacerbated by human decisions and actions, and that by understanding behavioral drivers IJM can better predict and prevent them.
Strategic Behavior-Centered Learning & Development (BCLD) Leadership
Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Learning and Development (BCLD) Methodology and resource suite to drive sustainable behavior change vital to managing priority risks and opportunities.
The BCLD Methodology will: complement the BCD Framework; develop behaviorally anchored OKRs aligned with business outcomes; enable the design of multiple, interconnected learning and development assets and experiences that deliver sustainable change in targeted vital behaviors across multiple touchpoints; ensure learning experiences are adaptive, scalable, accessible, culturally relevant, and learner-centric.
Lead the adoption, integration, and utilization of the BCLD Methodology across LGRC.
Advise and provide hands-on coaching to leaders and stakeholders outside LGRC, helping them learn and apply the BCLD Methodology to drive success.
Champion the development and use of creative, behavior-centric capacity-development solutions beyond traditional training methodologies focused on knowledge transfer.
Develop and Curate BCLD Content
Create BCLD assets and experiences that support LGRC risk-management work and enhance engagement and adoption.
Lead and/or advise Problem Solver Pools and other LGRC teams creating BCLD assets and experiences that support LGRC risk-management work.
Oversee the effective use of learning management systems (LMS) and other L&D technologies to deliver, track, and manage BCLD solutions.
Capacity Building within LGRC
Build robust LGRC capacity to apply the BCD Framework and the BCLD Methodology.
Collaborate on individual development plans aligning with divisional and organizational goals.
Create rhythms, channels/platforms, resources, and content for intra-divisional LGRC communications.
Promote an active and eager LGRC culture of continuous learning and improvement.
Partnership and Communication
Take a human-centered approach to delivering results in every responsibility area, actively listening to, engaging with, empathizing with, collaborating with, and co-creating with internal customers and other stakeholders.
Serve as an internal thought leader and trusted advisor-coach for behavior change, learning innovation, and risk-aligned capability building.
Lead LGRC's communication practices with the rest of the organization.
Measurement, Learning, Reporting, and Innovation
Support the adoption and effective use by LGRC of behavior-centric OKRs.
Support the development of effective measurements that drive attention, motivation, and learning, not just progress and results.
Support LGRC practices that regularly assess the effectiveness of behavior-change initiatives and use learnings for continuous improvement.
Stay informed on emerging trends in behavioral science, adult learning, and instructional design to enhance risk-management effectiveness.
Qualifications
Bachelor's degree in behavioral science, organizational psychology, L&D or instructional design, or other relevant field.
7+ years of progressive experience in behavior-change design, learning experience design, or related fields, with at least 3 years in a senior or lead role. Experience in a risk-management context preferred.
Proven track record of designing solutions to drive measurable, targeted behavior change.
Demonstrated ability to design and implement programs, projects, and processes that drive sustainable behavior change.
Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as solutions to significant workday problems.
Demonstrated ability to design and roll out integrated, multi-asset learning solutions targeted at behavioral change, and to use and manage learning technologies.
Proven track record of engaging and building trust with stakeholders as users, customers, collaborators, and co-creators.
Exceptional cross-cultural communication and facilitation skills with the ability to influence opinions and decisions at all organizational levels.
Demonstrated ability to translate strategic goals into measurable behavioral outcomes.
Critical thinker with a growth mindset.
Critical Qualities
Mature Christian faith and an eager commitment to IJM's Core Values: Christian, Professional, and Bridge-Building.
Orientation to lead and collaborate with empathy, humility, emotional intelligence, and cultural intelligence.
Commitment to enabling others to thrive in their roles.
Creativity and curiosity; a passion for reimagining how people learn and change at work.
Comfort with ambiguity, openness to experimentation, and ability to thrive in a fast-paced, dynamic environment with multiple priorities.
Self-motivated with the ability to work independently and with minimal supervision.
Application Process
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Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework that puts behavior front and center in our management of prioritized risks, and provides a structure, process and resource suite for identifying desirable behaviors that are vital to the success of strategic objectives, developing clever solutions to overcome behavioral obstacles, measure success, and iteratively learn and improve.
Ensure the BCD Framework will: equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design that enables rapid, effective risk management and accelerates strategic goal achievement.
Enable the translation of priorities into motivational goal statements and behavior-centric OKRs.
Incorporate into the Framing and Discovery phases the power of identifying crucial moments and specific situations where behavior has a disproportionate impact and linking them to vital behaviors, which are high-leverage actions that drive prioritized outcomes.
Identify the drivers of behavior most relevant to fostering motivation and building ability to engage in the targeted vital behaviors within the Framing and Discovery phases.
Incorporate effective measurement that not only tracks results but motivates vital behavior.
Equip users with tools and resources enabling them to identify vital behaviors and design behavior-centered solutions that make it easier for people to engage in those behaviors vital to scaling protection of people living in poverty from violence.
Lead the adoption, integration, and utilization of the BCD Framework across LGRC.
Advise and provide hands-on coaching to leaders and stakeholders outside LGRC, helping them learn and apply the BCD Framework to drive success.
Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives.
Promote a culture that understands most risks are caused or exacerbated by human decisions and actions, and that by understanding behavioral drivers IJM can better predict and prevent them.
Strategic Behavior-Centered Learning & Development (BCLD) Leadership
Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Learning and Development (BCLD) Methodology and resource suite to drive sustainable behavior change vital to managing priority risks and opportunities.
The BCLD Methodology will: complement the BCD Framework; develop behaviorally anchored OKRs aligned with business outcomes; enable the design of multiple, interconnected learning and development assets and experiences that deliver sustainable change in targeted vital behaviors across multiple touchpoints; ensure learning experiences are adaptive, scalable, accessible, culturally relevant, and learner-centric.
Lead the adoption, integration, and utilization of the BCLD Methodology across LGRC.
Advise and provide hands-on coaching to leaders and stakeholders outside LGRC, helping them learn and apply the BCLD Methodology to drive success.
Champion the development and use of creative, behavior-centric capacity-development solutions beyond traditional training methodologies focused on knowledge transfer.
Develop and Curate BCLD Content
Create BCLD assets and experiences that support LGRC risk-management work and enhance engagement and adoption.
Lead and/or advise Problem Solver Pools and other LGRC teams creating BCLD assets and experiences that support LGRC risk-management work.
Oversee the effective use of learning management systems (LMS) and other L&D technologies to deliver, track, and manage BCLD solutions.
Capacity Building within LGRC
Build robust LGRC capacity to apply the BCD Framework and the BCLD Methodology.
Collaborate on individual development plans aligning with divisional and organizational goals.
Create rhythms, channels/platforms, resources, and content for intra-divisional LGRC communications.
Promote an active and eager LGRC culture of continuous learning and improvement.
Partnership and Communication
Take a human-centered approach to delivering results in every responsibility area, actively listening to, engaging with, empathizing with, collaborating with, and co-creating with internal customers and other stakeholders.
Serve as an internal thought leader and trusted advisor-coach for behavior change, learning innovation, and risk-aligned capability building.
Lead LGRC's communication practices with the rest of the organization.
Measurement, Learning, Reporting, and Innovation
Support the adoption and effective use by LGRC of behavior-centric OKRs.
Support the development of effective measurements that drive attention, motivation, and learning, not just progress and results.
Support LGRC practices that regularly assess the effectiveness of behavior-change initiatives and use learnings for continuous improvement.
Stay informed on emerging trends in behavioral science, adult learning, and instructional design to enhance risk-management effectiveness.
Qualifications
Bachelor's degree in behavioral science, organizational psychology, L&D or instructional design, or other relevant field.
7+ years of progressive experience in behavior-change design, learning experience design, or related fields, with at least 3 years in a senior or lead role. Experience in a risk-management context preferred.
Proven track record of designing solutions to drive measurable, targeted behavior change.
Demonstrated ability to design and implement programs, projects, and processes that drive sustainable behavior change.
Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as solutions to significant workday problems.
Demonstrated ability to design and roll out integrated, multi-asset learning solutions targeted at behavioral change, and to use and manage learning technologies.
Proven track record of engaging and building trust with stakeholders as users, customers, collaborators, and co-creators.
Exceptional cross-cultural communication and facilitation skills with the ability to influence opinions and decisions at all organizational levels.
Demonstrated ability to translate strategic goals into measurable behavioral outcomes.
Critical thinker with a growth mindset.
Critical Qualities
Mature Christian faith and an eager commitment to IJM's Core Values: Christian, Professional, and Bridge-Building.
Orientation to lead and collaborate with empathy, humility, emotional intelligence, and cultural intelligence.
Commitment to enabling others to thrive in their roles.
Creativity and curiosity; a passion for reimagining how people learn and change at work.
Comfort with ambiguity, openness to experimentation, and ability to thrive in a fast-paced, dynamic environment with multiple priorities.
Self-motivated with the ability to work independently and with minimal supervision.
Application Process
#J-18808-Ljbffr