Dialpad
Sr. Program Manager, Marketing Operations & Strategy
Dialpad, San Ramon, California, United States, 94583
Sr. Program Manager, Marketing Operations & Strategy
Marketing San Ramon, US Overview
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. We enable real-time AI-driven insights and automation to help customers and their employees succeed. We are seeking a Sr. Program Manager to operationalize and scale our marketing organization for a $400M ARR business. Your role
As Sr. Program Manager reporting directly to the SVP of Marketing, you will be the operational backbone that transforms our marketing organization from good to exceptional. This is a high-visibility, high-impact role with direct access to executive leadership, driving the operational transformation that scales marketing effectiveness. You will identify AI opportunities, optimize workflows, and scale processes from one team to the entire 1,500+ person organization. You will operationalize quarterly planning, cross-functional project delivery, and ensure nothing falls through the cracks. Direct SVP reporting relationship means immediate exposure to executive strategy sessions, board-level visibility on your initiatives, fast-track decision-making, and direct input into organizational direction. Your initial focus will be to operationalize the marketing organization end-to-end. This includes conducting a comprehensive AI audit across demand generation, sales enablement, customer marketing, and operations to identify immediate optimization opportunities. You will design our quarterly planning process, implement systematic project tracking across all marketing initiatives, and build operational cadences that ensure nothing falls through the cracks. You will establish the operational foundation that scales marketing effectiveness and drives measurable productivity gains within your first quarter. What you'll do
Operationalize our entire marketing planning process from quarterly OKR setting to weekly execution rhythms. Design and implement systematic project delivery frameworks to ensure cross-functional initiatives are completed. Build comprehensive operational cadences that drive accountability, visibility, and team alignment (weekly leadership meetings, monthly all-hands, quarterly business reviews, project status reporting). Create and manage marketing operations playbooks that scale successful processes across teams. Lead a comprehensive AI audit across marketing functions to identify immediate productivity gains and build implementation roadmaps. Drive tool evaluation, procurement, and rollout across marketing to maximize operational efficiency. Identify workflow bottlenecks and design scalable, repeatable solutions across demand generation, customer marketing, sales enablement, and marketing operations. Operationalize testing and scaling of new technologies and processes. Own end-to-end delivery of complex, multi-team strategic initiatives (e.g., launches, campaign optimization programs, organizational restructuring). Drive cross-functional alignment between Marketing, Sales, Product, and Customer Success. Create systematic approaches to project planning, resource allocation, and delivery tracking. Serve as the operational extension of the SVP of Marketing on high-stakes initiatives. Coordinate executive communications, board deck preparation, and strategic planning processes. Manage confidential organizational changes including team restructuring and process optimization. Lead special projects requiring executive discretion and flawless operational execution. Skills you'll bring
5+ years in program management, marketing operations, or strategic operations roles at high-growth technology companies. Proven track record of operationalizing marketing organizations and scaling processes across multiple teams. Experience managing complex, multi-stakeholder programs from conception through delivery. Strong background in marketing operations, process design, and cross-functional project leadership. Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously. Strong analytical thinking with experience building business cases and measuring transformation ROI. Proven ability to translate strategic vision into tactical execution across multiple teams. Experience working directly with C-suite executives as a strategic thought partner. Outstanding communication skills with the ability to present to leadership and facilitate cross-functional alignment. Discretion and professionalism in handling confidential strategic initiatives. Proficiency in the marketing technology stack and process optimization. Experience with AI tools and workflow automation preferred. Strong data analysis skills with the ability to identify optimization opportunities. Natural relationship builder with a proven ability to influence without authority. Experience managing and developing high-performing teams. Collaborative mindset with the ability to bridge different working styles and priorities. Compensation and benefits
California Salary Range $138,150 — $170,617 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our culture is recognized as a certified Great Place to Work, ensuring every employee feels valued and empowered to contribute to our collective success. Notes
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, drive, and ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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Marketing San Ramon, US Overview
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. We enable real-time AI-driven insights and automation to help customers and their employees succeed. We are seeking a Sr. Program Manager to operationalize and scale our marketing organization for a $400M ARR business. Your role
As Sr. Program Manager reporting directly to the SVP of Marketing, you will be the operational backbone that transforms our marketing organization from good to exceptional. This is a high-visibility, high-impact role with direct access to executive leadership, driving the operational transformation that scales marketing effectiveness. You will identify AI opportunities, optimize workflows, and scale processes from one team to the entire 1,500+ person organization. You will operationalize quarterly planning, cross-functional project delivery, and ensure nothing falls through the cracks. Direct SVP reporting relationship means immediate exposure to executive strategy sessions, board-level visibility on your initiatives, fast-track decision-making, and direct input into organizational direction. Your initial focus will be to operationalize the marketing organization end-to-end. This includes conducting a comprehensive AI audit across demand generation, sales enablement, customer marketing, and operations to identify immediate optimization opportunities. You will design our quarterly planning process, implement systematic project tracking across all marketing initiatives, and build operational cadences that ensure nothing falls through the cracks. You will establish the operational foundation that scales marketing effectiveness and drives measurable productivity gains within your first quarter. What you'll do
Operationalize our entire marketing planning process from quarterly OKR setting to weekly execution rhythms. Design and implement systematic project delivery frameworks to ensure cross-functional initiatives are completed. Build comprehensive operational cadences that drive accountability, visibility, and team alignment (weekly leadership meetings, monthly all-hands, quarterly business reviews, project status reporting). Create and manage marketing operations playbooks that scale successful processes across teams. Lead a comprehensive AI audit across marketing functions to identify immediate productivity gains and build implementation roadmaps. Drive tool evaluation, procurement, and rollout across marketing to maximize operational efficiency. Identify workflow bottlenecks and design scalable, repeatable solutions across demand generation, customer marketing, sales enablement, and marketing operations. Operationalize testing and scaling of new technologies and processes. Own end-to-end delivery of complex, multi-team strategic initiatives (e.g., launches, campaign optimization programs, organizational restructuring). Drive cross-functional alignment between Marketing, Sales, Product, and Customer Success. Create systematic approaches to project planning, resource allocation, and delivery tracking. Serve as the operational extension of the SVP of Marketing on high-stakes initiatives. Coordinate executive communications, board deck preparation, and strategic planning processes. Manage confidential organizational changes including team restructuring and process optimization. Lead special projects requiring executive discretion and flawless operational execution. Skills you'll bring
5+ years in program management, marketing operations, or strategic operations roles at high-growth technology companies. Proven track record of operationalizing marketing organizations and scaling processes across multiple teams. Experience managing complex, multi-stakeholder programs from conception through delivery. Strong background in marketing operations, process design, and cross-functional project leadership. Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously. Strong analytical thinking with experience building business cases and measuring transformation ROI. Proven ability to translate strategic vision into tactical execution across multiple teams. Experience working directly with C-suite executives as a strategic thought partner. Outstanding communication skills with the ability to present to leadership and facilitate cross-functional alignment. Discretion and professionalism in handling confidential strategic initiatives. Proficiency in the marketing technology stack and process optimization. Experience with AI tools and workflow automation preferred. Strong data analysis skills with the ability to identify optimization opportunities. Natural relationship builder with a proven ability to influence without authority. Experience managing and developing high-performing teams. Collaborative mindset with the ability to bridge different working styles and priorities. Compensation and benefits
California Salary Range $138,150 — $170,617 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our culture is recognized as a certified Great Place to Work, ensuring every employee feels valued and empowered to contribute to our collective success. Notes
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, drive, and ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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