MARCUS HOTELS INC is hiring: The Studio Lead Server in Milwaukee

Saint Kate is seeking a Lead Server for The Studio, our signature restaurant on the second floor. The Studio offers classic American cuisine with seasonal flavors in Milwaukee’s Theater District, delivering refined yet warm hospitality. As a Lead Server, you will provide exceptional service and support the front-of-house team to create memorable dining experiences.

Overview

Lead the service team with professionalism, attentiveness, and genuine engagement to every guest.

What you’ll be doing

• Lead by example by providing professional, attentive, and engaging service to all guests.
• Act as a mentor and role model for servers and server assistants, supporting training and development.
• Assist management with daily floor operations, including table assignments, pacing, and guest flow.
• Monitor service quality and provide on-the-spot coaching to ensure consistency and excellence.
• Communicate clearly with the culinary team, bartenders, and front-of-house staff to ensure seamless service.
• Take and deliver food and beverage orders with accuracy and efficiency.
• Anticipate guest needs, handle special requests, and resolve concerns with professionalism.
• Assist with side work, opening/closing duties, and ensuring service areas are clean and organized.
• Support management with additional duties as needed.

What we are looking for

• Prior serving experience required; leadership or supervisory experience strongly preferred.
• Strong knowledge of food, wine, and spirits, with the ability to guide and upsell to guests.
• Excellent communication and leadership skills, with the ability to motivate and coach a team.
• Ability to remain composed, professional, and proactive in a fast-paced environment.
• Must be able to stand, walk, and carry trays for extended periods.
• Ability to lift and carry up to 25 lbs.
• A team-first mindset, a passion for hospitality, and a drive to elevate both guest and associate experiences.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Opportunities for career growth and advancement across Marcus Hotels & Resorts properties
• Paid time off
• And more!

About us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.