Lead Experience Designer Job at athenahealth in Boston

Overview

Lead Experience Designer role at athenahealth. Location: United States – Boston. Job Type: Full-time Individual Contributor (Manager-Level, Non-People Manager). Team: Experience Design, Data & Ecosystem Platform.

We’re excited to welcome a Lead Experience Designer who brings together service design strategy and hands-on UX/UI design to support our athenaPayer portfolio of products. You’ll help lead the design of experiences that connect payers and providers—streamlining workflows, improving care coordination, and reducing administrative waste across the healthcare ecosystem. As a strategic IC leader, you’ll operate with a high degree of ownership, partnering across disciplines to shape product direction and deliver impactful design solutions. You’ll apply systems thinking, behavioral design, and workflow-level UX to create cohesive service experiences that unlock value for both payers and providers.

The right person is knowledgeable about how the U.S. healthcare system functions, is comfortable engaging with busy healthcare professionals, and understands how to design experiences for behavior change. You’ll move from opportunity discovery to service blueprinting and into detailed clinician workflows, helping reimagine and build a cohesive end-to-end service experience that builds loyalty and maximizes product benefits.

What You’ll Do

• Define a holistic customer experience vision for a portfolio of data products, ensuring the learning, onboarding, usage, and reporting experiences are intuitive and effective
• Lead the end-to-end design process: customer discovery, user research, service blueprinting, prototyping, and detailed design of digital service experiences
• Design elegant dashboards and service experiences that balance user needs, technical constraints, and business goals
• Facilitate cross-product brainstorms and design workshops to align on solutions that incorporate data at the point of care to empower clinical users and influence behavior
• Embrace modern AI tools and foster an experimental mindset within the team to try new design & innovation approaches
• Partner with cross-functional teams (product strategy, PMs, data analysts, engineers, researchers) to grow an innovative part of the business

What Makes You a Great Fit

We’re looking for someone with strength in both strategic and tactical design, plus curiosity, collaboration, and a passion for healthcare transformation.

Must-Have Qualifications

• 5-10 years of professional experience in UX/UI, service design, or strategic design within complex, data-rich domains such as healthcare, finance, insurance, or enterprise SaaS
• Proven track record of delivering human-centered designs from concept to implementation to post-launch iteration
• Strong skills in user research, journey mapping, service blueprinting, and turning insights into design opportunities
• Fluency in interaction design, data visualization, prototyping, and usability principles, especially for dashboards or interfaces for technical users
• Ability to operate autonomously and lead design direction for product areas or initiatives
• Clear, inclusive communication skills (written, visual, verbal)

Nice-to-Have (Preferred, Not Required)

• Experience with AI tools (e.g., Figma Make, ChatGPT) and designing AI-integrated experiences
• Familiarity with payer workflows (claims, risk scoring, population health)
• Experience facilitating design thinking workshops, concept sprints, or cross-functional co-design sessions

About You

• You’re a systems thinker who can see the forest and the trees
• You identify unmet needs and envision new experiences others don’t see
• You enjoy tackling messy, ambiguous problems and simplifying complexity for users
• You like crafting pixels and influencing strategy and don’t want to be pigeonholed
• You’re energized by improving healthcare and comfortable with domain complexity
• You’re curious, adaptable, and always learning, including tool use and AI-assisted research

What You’ll Get

• Opportunity to shape the future of healthcare experiences with a passionate, collaborative team in athenahealth
• High-impact IC role with strategic visibility and autonomy in a growing part of the business
• Supportive environment that values experimentation, learning, and responsible innovation
• Access to cutting-edge tools, mentorship, and professional growth pathways
• Mission-driven company committed to improving lives through better data, better experiences, and better care coordination

If you love solving complex systems and building meaningful things, let’s talk.

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate daily hurdles preventing healthcare providers from focusing on patients—powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our employees — or athenistas — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our culture emphasizes inclusiveness, accountability, and support.

Our DEI commitment: We prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers, and the communities where we work and serve.

What We Can Do For You: In addition to health and financial benefits, athenistas enjoy location-specific perks, commuter support, EAPs, tuition assistance, employee resource groups, and collaborative workspaces. Some offices welcome dogs. We support better work-life balance with flexible work arrangements. We sponsor events throughout the year, including book clubs, external speakers, and hackathons. Learn more at athenahealth.com/careers and our equal opportunity statement at athenahealth.com/careers/equal-opportunity.