Lead, Merchandise and Visual Execution Job at Saks OFF 5TH in Town of Monroe

Overview

Saks OFF 5TH is the premier luxury off-price destination. We offer a compelling value through our brands, with a seamless connection between ecommerce and stores. We are looking for a reliable, driven, and team-oriented Selling and Service Supervisor (SSS) to join our team. As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Supervisor drives sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and accountability on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, addressing customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Supervisor has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion.

Become an expert within the off-price luxury market by staying up-to-date on product knowledge and driving the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality, this is an opportunity to shine.

Responsibilities

• Consistently greet customers and educate them on current promotions
• Complete the markdown process in a timely manner with accuracy and according to company standards
• Sign/advertise merchandise accurately according to directive and current promotions
• Efficiently and accurately process sales transactions using the POS system and adhere to checkout standards
• Recommend, select, and help locate or obtain merchandise based on customer needs; assist in the fitting room to ensure proper sizing, color, fit, etc.
• Collaborate with store management to organize marketing and promotional campaigns and coordinate staff schedules and activities
• Resolve customer issues while adhering to core values of trust, integrity, and respect
• Build rapport with customers and team, promoting repeat business and engaged associates
• Maintain sales-floor standards, replenishment, presentation, and general cleanliness of the department
• Support training for new company programs, procedures, and technologies
• Model and coach selling behaviors to meet or exceed KPIs
• Adhere to Asset Protection controls and comply with Health and Safety protocols
• Complete tasks or special projects assigned by store leadership

Qualifications

• You also have: High School Diploma or equivalent required; 4-year degree or relevant work experience preferred
• 1+ years of supervisory experience with comparable volume or a proven track record supervising a selling workforce and achieving results
• Ability to drive sales and service, establish client relationships, and complete operational tasks
• Ability to train and coach associates on selling behaviors for high performance
• Flexibility to work evenings, weekends and public holidays

You Are

• Aspiring leader who can educate, drive results, and maintain high standards
• Capable of building morale, sharing wins, and encouraging open dialogue
• Energetic sales professional who can adapt to change and consistently deliver results with little guidance
• An out-of-the-box thinker who contributes novel ideas in problem solving
• Confident and professional communicator

Your Life And Career At Saks OFF 5TH

• Be part of an empowered, innovative team with a customer-centric mindset
• Exposure to career advancement opportunities across corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for eligible full-time employees (medical, dental, vision)
• An amazing employee discount and other perks

#OFF5THSellingSupervisor

Thank you for your interest in Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, and training. Accommodations are available upon request during the assessment process.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Retail Apparel and Fashion

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