Service Technician, Pro Audio Job at Acuity in Costa Mesa

Overview

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Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS) are parts of the Acuity group, with operations across North America, Europe and Asia.

Job Summary

The function of the Service Technician is to provide technical support and hardware repair on powered and passive loudspeakers, amplifiers, and digital mixer hardware, with a primary focus on Pro Audio and/or Live Sound products. This includes troubleshooting, performing component and sub-assembly repairs, and performing validation testing.

Key Tasks & Responsibilities (Essential Functions)

• Perform diagnostics on returned or failed Pro Audio and/or Live Sound products using electronic theories and principles to identify the root cause of failure. Repair or replace defective circuitry or electronic components, using hand tools, power tools, or soldering iron. Use standard test equipment, perform diagnostic tests and analyze results to evaluate equipment performance before and after repair, adjust as needed.
• Provide technical support to QSC Service Partners worldwide. Technical support communications are conducted over the telephone, via the Internet, through correspondence, and in person. Communications are logged in the CRM.
• Maintain service materials including service manuals, troubleshoot guides, and work-instructions to perform repairs on Pro Audio and/or Live Sound products. Assist with ensuring all service materials are updated in the repositories available for QSC Service Partners worldwide.

Education

Associate of Science in Electronic Engineering Technology or Electrical.

Qualifications (Preferred Skills and Experience)

• Require understanding and application of electronic theory, including: Ohm's Law, AC/DC principles; Speaker Transducer Mechanics; Class A, Class AB, Class H, Class D amplifier topologies; DSP, component signals and concepts; Digital audio network transports.
• Ability to read and follow schematics.
• Strong aptitude in different amplifier, passive and powered loudspeaker, and digital mixer technologies.
• Must be familiar with the use of oscilloscopes, DMMs, and audio precision systems.
• AV industry certifications in Dante, SynAudCon, or Avixia is a plus.
• Must possess strong communication and interpersonal skills.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Salesforce Case Management and Knowledge Base is a plus.
• Bilingual (English / Spanish) is a plus.
• Lean (6S) workplace experience is a plus.

Compensation and Benefits

The range for this position is $48,000 to $103,000. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

Equal Opportunity and Accessibility

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, protected veteran status, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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