Product Designer/Sr Product Designer, UX Job at American Airlines in Dallas

Overview

Product Designer/Sr Product Designer, UX role within American Airlines Technology Strategy & User Experience (UX) team. You’ll influence product and design decisions from inception through implementation, collaborating with cross-functional teams to deliver value across enterprise. The team focuses on user experience for customer and employee facing applications and standards to scale design across the enterprise.

What You'll Do

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to implement solutions effectively and efficiently.
• Collect, analyze, present and act on feedback; manage changes to UX deliverables.
• Present work clearly to stakeholders using storytelling and strong presentation skills.
• Provide timely status updates (work remaining, issues, risks) using project management tools (Rally, Jira, Aha!, etc.).
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications that adhere to design standards and a design system.
• Develop diagrams, wireframes, visual mockups and prototypes with systems thinking and information architecture in mind.
• Create research strategies and usability test plans, scripts and scenarios; formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to assess ease-of-use and comprehension.
• Lead end-to-end UX design processes from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for desktop and mobile platforms.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree in HCI, human factors engineering, computer science, visual design, library sciences or related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications - Education & Prior Job Experience

• Master's degree in related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with background in user experience design, interaction design or similar
• Experience with accessibility standards (WCAG 2.0+ AA), localization and inclusive design
• Ability to adopt and contribute to design systems and promote standardization across the enterprise
• Experience working in Product and DesignOps to meet evolving organizational needs

Skills, Licenses & Certifications

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Analytical skills for complex data problems and sustainable solutions
• Strong organizational skills for labeling, classifying and building flows and wireframes
• Ability to manage multiple concurrent projects and communicate with non-technical users
• Understanding of qualitative and quantitative research methods
• Strong user-centered design principles and awareness of web/app design trends
• Familiarity with emerging tech such as generative AI and spatial computing
• Proficiency with project management tools (Rally, Jira, Aha!, etc.)
• Storytelling and presentation skills to communicate design decisions

What You'll Get

• Travel Perks: Access to destinations across our global network.
• Health Benefits: Health, dental, vision, prescription coverage from day one, plus virtual visits and flexible spending accounts.
• Wellness Programs: Tools and resources to support personal well-being.
• 401(k) Program: Employer contributions available after one year, depending on workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. Inclusion and diversity are foundational to our workforce, with Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities and shareholders.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Airlines and Aviation
• Aviation and Aerospace Component Manufacturing
• Consumer Services