Memorial Healthcare System is hiring: Voice and Video Associate - FT - Days - DI

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Voice/Video Associate is responsible for supporting the integration, operating, and maintenance of the Video and Voice environment. The individual will provide configuration, testing, validation services for the Memorial Healthcare System (MHS). Provides day to day support of voice and video, along with platform support (Cisco WebEx, Microsoft Teams, etc.) both centrally located and distributed.

Responsibilities:

Researches and articulates findings on new voice audio and video networking technologies and applications to determine what would best support the organization and its growth.Maintains assigned applications through partnership with technical, database, vendors, and application teams to ensure the environment continues to support end-users and resolve functional and operational performance and issues.Works with cross-functional teams to generate end user training related for the utilization of voice/video technology, including but not limited to: Call Manager Administration; Unity Connection Administration; IM & Presence Administration; Jabber Administration; WebEx Administration; Cisco IOS - Branch Offices; and/or Telephony standards and protocols.Leads analysis, audits, both internal and 3rd parties, for the voice and video environment.Responsible for functional and technical testing documentation including but not limited to built drawings and inventory for technical support teams and support staff, and maintains trouble-shooting knowledge base for client support staff.Responds to user incidents and escalates complex trouble shooting issues in the support of the voice and video environments. Collaborate with cross-functional internal teams and vendors to solve problems. Performs testing, maintenance and support of the voice/video collaboration environment. Analyze system capabilities and performance to resolve customer incidents. Provides analysis of vendor charges and validation potentially working with specialized 3rd parties engaged for such purposes.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, EXTERNAL AUDIT MANAGEMENT, IT APPLICATIONS, MAINTENANCE, REPAIRS AND PROJECTS, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VENDOR MANAGEMENT, VOICE/DATA/VIDEO TECHNOLOGIES

Education and Certification Requirements:

Bachelors (Required)Information Technology Certification - Professional Association (PROFESSIONAL ASSOC)

Additional Job Information:

Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.Required Work Experience: Two (2) years in Information Technology with a focus on Voice or Video platforms.Other Information: Additional Education Info: Relevant work experience may substitute for education requirement.

Working Conditions and Physical Requirements:

• Bending and Stooping = 40%
• Climbing = 60%
• Keyboard Entry = 60%
• Kneeling = 60%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 20%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 20%
• Repetitive Movement Hand/Arm = 20%
• Running = 0%
• Sitting = 60%
• Squatting = 60%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 40%
• Seeing - Near = 60%
• Bio hazardous Waste = 20%
• Biological Hazards - Respiratory = 20%
• Biological Hazards - Skin or Ingestion = 20%
• Blood and/or Bodily Fluids = 20%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 20%
• Hazardous Noise = 20%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 40%
• Potential Electric Shock = 40%
• Potential for Physical Assault = 20%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veterans Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net