Community Manager I Job at Nichols College in Dudley

Overview

The job listing expires on October 31, 2025. Full-Time Job in Hospitality, Events & Tourism. Carr Workplaces provides the space, tools, connectivity and community to help your business thrive. We support startups and fast-growing companies with supportive staff, flexible working options, nationwide locations, and a collaborative community focused on growth. This position supports all coworking locations in the DC area.

Job Description

The purpose of the Community Manager I is to enhance the client experience by servicing clients and providing operational and administrative support to clients and the center team.

Responsibilities

• Be physically present at the center to provide client support and respond to client and manager inquiries.
• Prepare for client inquiries by studying products, services and customer service processes.
• Answer all inbound phone calls for clients, sales and the company, directing callers as appropriate; address client requests received by phone.
• Greet and direct visitors with a hospitality-forward mindset.
• Receive, sort and forward incoming mail and packages for clients; coordinate pick-up and delivery of mail services.
• Assist in ordering, receiving, stocking and distribution of office and café supplies.
• Assist in client onboarding and assist in the daily operations and maintenance of the center; ensure that the community café, business center and conference rooms are ready for use.
• Provide marketing materials for clients and prospects; assist in planning and attending monthly client events and networking/marketing events during business hours.
• Perform administrative duties supporting clients in their daily business practices.
• Manage all client catering requests including setup and teardown; manage vendor relationships professionally.
• Schedule conference rooms, day office usage, catering and equipment usage through Operate; update and maintain accurate schedules for all clients and daytrippers; assist with booking and maintaining daytripper client accounts and proactively outreach to daytripper clients.
• Receive incoming vendor invoices, determine which to enter at the center level, and route others to accounting to process; create purchase orders through Nexus Payables for office and café supplies; maintain inventory of offices and kitchen supplies.
• Coordinate with building management and janitorial staff on center issues; purchase and reconcile office supplies, postage, parking validation and FedEx accounts as needed.
• Identify opportunities for process improvements and new products/services; maintain familiarity with P&L reports.
• Perform other duties as required or assigned.

Core Competencies/Skill Sets

• Excellent attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Ability to organize, prioritize and manage multiple tasks; meet deadlines with minimal supervision.
• Flexibility with changing priorities; team player with strong interpersonal skills.
• Ability to work in a high-pressure environment and solve problems to best serve clients and the team.
• Proficiency in IT/technology and Microsoft Suite.

Education/Experience

• Associates Degree or equivalent; Bachelors Degree in Arts or Sciences preferred.
• Minimum of 6 months experience in an office environment in a similar role.
• Experience in restaurant, hotel, retail or other hospitality settings highly desired.

Qualifications

• Education/Experience: Associates Degree or equivalent; Bachelors Degree in Arts or Sciences preferred.
• Minimum of 6 months experience in an office environment in a similar role.
• Experience in restaurant, hotel, retail or other hospitality experience highly desired.

Additional Information

At Carr Workplaces, we value our employees and believe in everyone’s personal success. We offer a top-tier benefits package including a 401(k) with company match, a steady schedule (Core business hours are 8:15am–5:15pm M-F), and opportunities for growth within an organization that values its employees.

The salary range for this position is $20.20 – $21.64 + incentive/bonus + benefits. Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed reflect base salary only and do not include bonus or incentives. Carr Workplaces offers benefits; learn more about the benefits at Carr Workplaces.