MARCUS HOTELS INC is hiring: The Studio Lead Server in Milwaukee

Saint Kate is an equal opportunity employer. Saint Kate is a division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

What will you be doing?

• Lead by example by providing professional, attentive, and engaging service to all guests.
• Act as a mentor and role model for servers and server assistants, supporting training and development.
• Assist management with daily floor operations, including table assignments, pacing, and guest flow.
• Monitor service quality and provide on-the-spot coaching to ensure consistency and excellence.
• Communicate clearly with the culinary team, bartenders, and front-of-house staff to ensure seamless service.
• Take and deliver food and beverage orders with accuracy and efficiency.
• Anticipate guest needs, handle special requests, and resolve concerns with professionalism.
• Assist with side work, opening/closing duties, and ensuring service areas are clean and organized.
• Support management with additional duties as needed.

What we are looking for:

• Prior serving experience required; leadership or supervisory experience strongly preferred.
• Strong knowledge of food, wine, and spirits, with the ability to guide and upsell to guests.
• Excellent communication and leadership skills, with the ability to motivate and coach a team.
• Ability to remain composed, professional, and proactive in a fast-paced environment.
• Must be able to stand, walk, and carry trays for extended periods.
• Ability to lift and carry up to 25 lbs.
• A team-first mindset, a passion for hospitality, and a drive to elevate both guest and associate experiences.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Opportunities for career growth and advancement across Marcus Hotels & Resorts properties
• Paid time off
• And more!

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.