Management Program Analyst (UX/UI Designer), GS-0343-13, (FPL 13) (MP) Job at Fe

Overview

Management Program Analyst (UX/UI Designer), GS-0343-13, for Federal Student Aid, Department of Education. Service Designers will orchestrate human-centered end-to-end experiences that bridge policy, people, and process across the student aid lifecycle.

Duties

As a Management Program Analyst GS-0343-13, you will be responsible for:

• Leading human-centered design practices such as user experience (UX) research and interaction design (IxD) to improve products on FSA’s customer-facing site, StudentAid.ed.gov. The site provides a personalized and self-service experience across multiple channels covering the federal student aid journey (learning about financial aid, applying for financial aid, and managing aid including loans).
• Applying qualitative and quantitative methods to assess the program’s efficiency and effectiveness, guidelines, practices, procedures, and program-level operations. Prepare reports and briefs for program management. Promote best practices in organizational change management.
• Leading and independently conducting UX research to understand the needs of students, parents, and borrowers; developing reports and recommendations for FSA stakeholders. Overseeing user research activities, including detailed customer journeys. Analyzing FSA and servicer legacy websites to understand functionality and gather requirements. Elicit requirements from customers, subject matter experts, and product owners. Assist vendors and FSA staff with documenting UX research epics, user stories, and personas.
• Developing interactive prototypes as part of the design process and stakeholder reviews. Communicating requirements to vendors and providing feedback on deliverables. Collaborating with vendors and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners. Working with the development team to understand technical constraints and convey the desired functionality for the digital platform. Answering user interface design questions for the development team. Participates in user acceptance testing.

Requirements and Conditions of Employment

• Must be a US Citizen
• Relocation is not paid
• You may be subject to a one-year probationary period
• Males 18 and over must be registered with the Selective Service
• Must complete a Background Investigation and Fingerprint check

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. If you are a current federal employee, you must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date. Include in your resume the federal position title, pay plan, occupational series, grade level, agency, dates held (MM/YYYY to MM/YYYY or MM/YYYY to PRESENT), and total hours worked per week. Experience includes paid and unpaid experience, including volunteer work through National Service programs.

Qualifications

Specialized Experience for the GS-13 One year of experience at GS-12 performing two of the following: (1) supporting a multi-disciplinary project involving design, development, and implementation of a new system or major enhancement; (2) serving as a design contributor overseeing adoption of new functionalities or technologies for users; (3) communicating IT concepts or business practices to non-technical audiences.

Knowledge, Skills, and Abilities (KSAs) – Management Program Analyst GS-0343-13 The quality of your experience will be measured by knowledge and abilities including:

• Knowledge of UX research and interaction design principles and methods
• Knowledge of qualitative and quantitative methods for evaluating program effectiveness, efficiency, and productivity
• Ability to work with developers and document design work for them
• Ability to communicate recommendations and policy guidance to diverse audiences

Education

Education cannot be substituted for this position.

Additional Information

Veterans’ Career Counseling, Student Loan Default checks, Suitability and Investigation (OF-306), essential/non-essential status for federal closures, and benefits eligibility. This position is in the AFGE Local 252 bargaining unit. Multiple selections may be made within 90 days from appointment certificates. Information on benefits and eligibility varies by position type and hours. Federal employment offers a comprehensive benefits package and a family-friendly work environment, with possible flexibilities and incentives as applicable.

How You Will Be Evaluated

Evaluation includes eligibility and minimum qualifications, rating and ranking, and referral/selection. You will be rated based on the occupational questionnaire responses and your resume. You may be invited to participate in a structured interview, provide references, or complete additional assessments. You may preview questions for this vacancy.