Service Writer Job at Rion Equipment in Norfolk

We’re looking for a Service Writer responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs.

Overview

Primary job duties are focused on processing service repair quotes and work orders, verifying coverage, and coordinating parts and service orders to support technicians and customers.

Responsibilities

• Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem.
• Verify warranty and service contract coverage. Inform customers of any needed services, recalls, DOT inspections due to equipment.
• Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.
• Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.
• Review work orders submitted by techs checking for errors or omissions. Review parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.

Benefits

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Consulting
• Industries: Machinery Manufacturing