University of Chicago is hiring: Laboratory Schools: Audio, Visual, and Technica

Overview

Laboratory Schools: Audio, Visual, and Technical Support Specialist

Join to apply for the Laboratory Schools: Audio, Visual, and Technical Support Specialist role at University of Chicago.

Responsibilities

• Maintain, troubleshoot, and repair A/V equipment: projectors, interactive flat panel displays, speakers, control systems, standard flat panel displays, video conferencing systems, cameras
• Support general A/V needs by meeting with event organizers and ensuring that equipment is set up and ready for use, including troubleshooting issues during the event
• Manage projects involving third-party contractors as needed for installation, repair, and upgrades of small to mid-size installations, including defining needs, analyzing bids, and making vendor recommendations
• Provide onsite A/V support for events such as school assemblies, parent meetings, performances and ceremonies
• Serve as primary A/V technician for various sized meetings and events in classrooms, school performance and meeting spaces, and dining hall, including setting up and managing sound mixers, microphones, video cameras, and control boards
• Proactively identify potential campus A/V improvements and work with superiors to develop, propose and recommend solutions about how to improve current systems and processes
• Proactively contact and train employees to use the A/V equipment in classroom and meeting spaces, including conducting in-person trainings and creating documentation
• Initiate and support use of streaming technologies for broadcasting selected school events
• Under the general direction of service desk management, provide Tier 1 support, acting as the first level of contact for all IT issues and providing technical and customer support primarily via phone, live chat, walk-up, email, and web submittal
• Support includes email accounts, connectivity issues, operating system problems, spyware/virus removal; and support for various enterprise applications and desktop software packages
• Write support documents for common problems and questions to be maintained in the IT Services Knowledge Base
• Performs other related work as needed

Qualifications

• Education: Minimum qualifications include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
• Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Certifications: CTS Certification (preferred).
• Education (Preferred): Bachelor's degree in related technical area
• Experience (Preferred): Minimum of three years of experience in a related field
• Technical Knowledge or Skills: Strong computer skills with experience using technologies such as Epson short throw projectors, Newline interactive display, Yamaha QL1 mixer, IPEVO document cameras, MacOS, ChromeOS, Zoom, live streaming, and video production

Application Documents

• Resume (required)
• Cover Letter (required)
• Three Professional References (required)
• When applying, upload documents via the My Experience page, in the section titled Application Documents of the application.

Additional Information

Job Family: Information Technology

Role Impact: Individual Contributor

Scheduled Weekly Hours: 40

Drug Test Required: No

Health Screen Required: No

Motor Vehicle Record Inquiry Required: No

Pay Rate Type: Hourly

FLSA Status: Non-Exempt

Pay Range: $30.83 - $39.90

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible: Yes

Posting Statement: The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Reasonable accommodation requests: 773-702-5800 or Applicant Inquiry Form. Background checks: all offers contingent upon a background check including conviction history.

The University of Chicago’s Annual Security & Fire Safety Report can be accessed online; paper copies are available upon request from the University of Chicago Police Department.