Community Manager Job at Associa in Lake Forest

Overview

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With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with education, expertise, and innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized (e.g., annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget).
• Review monthly financial reports and ensure management summary is submitted to the Association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor delinquency rates and the collections process for the account portfolio.
• Attend Board meetings and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with the architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of the C3 database, including updating resident information.
• Responsible for routine and special project vendor management including procurement and performance evaluation as contracted.
• Responsible for oversight of Associa staff as the contract provides.
• Coordinate and/or oversee the inspection of building facilities and/or common areas and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation

$75,000 - $80,000/annually; direct experience highly considered.

Employment Type

Full-time

Work Location

27051 Towne Centre Drive, Suite 200, Foothill Ranch

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how these roles interface with homeowner requests.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization skills.

Education and Experience

Associates Degree Required; Bachelor's Degree Preferred; 0 – 3 years of Community Association experience.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.