Content Writer Job at Atento in Town of Florida

Overview

We are looking for a Content Strategist to join our expanding team! This is a full-time position. The role focuses on content strategy, UX, and publishing tasks for the client’s Help Center external-facing website or internal documentation with the Product Education team.

Responsibilities

• Work on a range of content and publishing tasks for the Help Center external-facing website or internal documentation and processes with the Product Education team.
• Familiarize and gain mastery of TikTok Business Help Center guidelines and tools; ensure daily work quality adheres to these guidelines.
• Work on assigned projects, make data-backed updates, provide status, and track own work.
• Make edits to copy and arrange them in the CMS with care and speed.
• Conduct Help Center audits for visuals, typos, rewrites, grammar, and clear language with attention to detail.
• Use clear communication to keep stakeholders, localization, designers, leads, and teammates in the loop to run tasks and meet deadlines.
• Ensure writing is accurate, on-brand, and avoids backtracking.
• QA own work and peers’ work.
• Send localization requests, track progress, and ensure ETAs are met.
• Audit content hygiene (translations, typos, images) and implement next steps.
• Troubleshoot site/CMS/localization issues that affect article access or rendering.

Your Experience & Skills

• Bachelor’s degree or equivalent practical experience.
• 1-2 years of experience in technical content roles and software environments.
• 3+ years of professional writing, designing, and content strategy experience.
• A portfolio with writing, video, GIFs, infographics, UX samples & content strategy work.
• Written and spoken communication skills.
• Familiarity with paid social media marketing, eCommerce, and digital advertising.
• Experience with ad platforms or other advertising products.
• Experience in CMS troubleshooting.
• Ability to pivot to changing requirements rapidly and manage multiple priorities in a fast-paced environment.
• Strong collaboration and communication across stakeholders.

What’s in it for you?

• A diverse, global organization with opportunities to learn and grow.
• Endless career opportunities and clear paths for career development.
• A competitive salary and inclusive benefits package (Medical, Vision, Dental).

Location & Type

Location: Hallandale Beach, FL. This is a hybrid role; you need to reside near the Miramar Office in South Florida.

Employment type: Full-time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran