The Johns Hopkins University is hiring: Library Partnerships Specialist - 118926

Library Partnerships Specialist

Johns Hopkins University Press seeks a Library Partnerships Specialist to work on the Library & Publisher Partnerships team at Project MUSE. Under the direction of the Sr. Manager of Sales & Library Relations, the Library Partnerships Specialist will design and implement sales efforts targeted to potential customers, meet established sales goals, and increase JHUP revenue.

The Library Partnerships Specialist supports Project MUSE's overall sales strategies for MUSE’s portfolio of products and services, which includes scholarship from university presses and nonprofit publishers across the globe. Key responsibilities include conducting market research and reports on findings, documenting and improving department processes and procedures, and cultivating strong relationships with MUSE customers.

The Press is committed to honoring every person’s inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities for all staff that promote diversity, equity, inclusion, and access. We strive to publish courageously, giving voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds.

The starting salary range for this position is $46,200 to $63,500.

Specific Duties & Responsibilities

• Collaborate with Director to define and implement strategic sales plan.
• Own the entire sales life cycle from proposal to close. Will include forecasting, quoting, negotiating contracts, and reporting results to leaders.
• Conduct well-informed sales presentations for potential customers.
• Provide accurate and timely paperwork, including sales reports and client proposals.
• Work with other internal departments including marketing, production, and editing as needed.
• Attend sales training meetings, networking events, staff meetings, and industry conferences when appropriate.
• Keep abreast of competition, product features/differentiators, and create targeted prospects based on learnings.
• Other duties as assigned.

• Provide first-line library customer support and receive escalated inquiries from the Customer Support Team for questions related to access/authentication, metadata, cataloging and discovery, usage statistics, permitted usage, instructional use of content, personalized tools provided by Project MUSE, and content error and website bug reports; escalate issues to technical team, publisher relations, or others as needed and coordinate on resolving customer concerns.
• Manage Sales Team Department email and ticketing system.
• As primary liaison between the sales and customer support teams, ensure information flows between departments, and analyze and recommend process and workflow improvements.
• Collaborate with customer support in surfacing common customer issues, identifying emerging trends in support needs, and barriers to success in current processes; make recommendations for resolution or improvement.
• Assist the Library Partnerships Coordinator with new customers pre- and post-purchase onboarding, including management account setup, maximizing user discoverability of resources, provision of promotional and instructional materials, assisting with questions/issues, and related outreach.
• Conduct market research projects on content acquisitions/sales opportunities and write up summary results.
• Shepherd and assist institutions, consortiums, and agents throughout the entire onboarding process, ensuring smooth integration and providing ongoing support to address any challenges or questions that arise along the way.

Minimum Qualifications

• Bachelor’s Degree.
• Two years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalency, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• High level of proficiency with Microsoft Office Suite
• Familiarity with Customer Relationship Management (CRM) systems
• Strong written and oral communication skills, with an ability to explain technical concepts

Classified Title: Sales Representative

Job Posting Title (Working Title): Library Partnerships Specialist

Role/Level/Range: ATP/03/PB

Starting Salary Range: $46,200 - $80,800 Annually ($55,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8:30 am - 5:00 pm

FLSA Status: Exempt

Location: Homewood Campus

Department name: MUSE Collection Development & Public Rel

Personnel area: Academic and Business Centers

Total Rewards: The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on multiple factors. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency: Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis.

Applicants Completing Studies: Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks: The successful candidate(s) will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background where allowed by policy. A prior criminal history does not automatically preclude employment.

Diversity and Inclusion: The Johns Hopkins University values diversity, equity and inclusion and advances these through the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information: If you require special assistance or accommodation during the pre-employment process, contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY, use Maryland Relay or 711. For workplace accommodations, visit https://accessibility.jhu.edu/.

Vaccine Requirements: Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions may be provided for religious or medical reasons. Validations may be requested via the JHU vaccination registry.

The pre-employment physical may include documentation of immune status for certain diseases depending on campus and role.

Homewood Campus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Higher Education

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.