Flagler County is hiring: Library Assistant I- Customer Service Specialist in Or

Overview

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. The county offers competitive compensation and comprehensive benefit plans to take care of employees and their families, with continuing education and advancement opportunities to build a long, successful career. The county fosters a culture of innovation through collaboration and empowering staff to facilitate positive outcomes, while supporting work/life balance, flexible work schedules, and health insurance. Our benefits include retirement in the Florida Retirement System, 14 paid holidays (pro-rated based on average hours worked), generous personal leave, longevity pay, and wellness programs. Flagler County aspires to be the employer of choice.

Position is part time- 19 hours a week.

Position Summary

Entry-level general library work requiring the application of library principles and practices in a specialized area of the library system.

Essential Functions

• Use of an Integrated Library Computer System to provide needed assistance to customers.
• Provide superior customer service, on the phone and via email, as part of a full-service library.
• Handle customer complaints, particularly those who disrupt normal use or operation of the library. Refer to supervisor as necessary.
• Perform procedures related to lending/borrowing of library materials; check in materials, process holds, process overdue notices, empty return bins, maintain inventories, process damaged items upon return, etc.
• Assist in implementing classes, workshops, and events within a specialized area of the library.
• Assist in preparing exhibits/displays of library materials to promote specific subjects and events.
• Prepare materials such as posters, calendars, and fliers to promote library classes, events, resources, and materials.
• Respond to public inquiries, including reference questions, in a courteous manner; provide information within scope of knowledge and refer to a higher classification employee as appropriate.
• Provide individual instruction in the use of all library services.
• Perform basic clerical tasks in the maintenance of files, records, and statistics.
• Shelve library materials and maintain order and appearance of materials on the shelves, including repairing, shifting, and straightening as needed.
• Make suggestions for purchase of materials.
• Implement all library policies and procedures.
• Assist with closing procedures as assigned.
• Assist customers in use of other library equipment including copier, printer, and computers.
• Provide minor troubleshooting of all computer and library-related equipment as needed.
• May perform portions of the work of higher or lower classified positions, as required.
• Performs related work as assigned.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

• High school diploma or equivalent required; Associate degree preferred in a related field.
• At least two years of customer service experience.
• Depending on program unit of the library, knowledge of literature for children and young adults may be required.

Flagler County is a drug free workplace; some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Knowledge, Skills and Abilities

• Knowledge of public library principles, organization, objectives, trends, materials, services, and practices.
• Knowledge of computerized bibliographic databases and searching techniques, online public-access catalogs, and integrated library systems.
• Knowledge of current practices of a specialized area of library services, including Youth Services, Customer Service, and Research/IT.
• Skilled at accurately and efficiently sorting and shelving materials in alphanumeric order.

Ability to:

• Develop and apply library procedures and policies and other professional knowledge to practical problems of the job.
• Efficiently utilize and troubleshoot office equipment, such as computers, typewriters, cash registers, microfiche readers, fax/copiers, telephones, and word processing software.
• Communicate effectively by phone, in person, or via email.
• Function independently, be flexible, and effectively work with patrons, co-workers, and others.
• Use library automation and online databases.
• Work effectively with the public and staff in a variety of circumstances including stressful situations.

Physical Requirements

• Physical requirements include sitting, standing, walking, bending, stooping, lifting, and moving books/carts and files up to approximately 40 lbs.
• The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Vision abilities include extended periods of time viewing a computer monitor.
• Requires good hand dexterity for operating a keyboard.
• Ability to hear, comprehend, and respond to library patrons, co-workers, and supervisors both orally and in writing.