Were seeking a dynamic Service Designer who thrives in fast-paced environments and can operate independently with minimal oversight. This role involves weekly one-on-one alignment with leadership to stay current on shifting priorities and strategic initiatives. The designer will lead and support discovery efforts with stakeholders, including merchants and internal teams, to shape new programs and improve existing services.
Key responsibilities include:
Conducting stakeholder discovery sessions to understand business needs and uncover gaps
Creating mockups and visual experiences to communicate concepts
Developing service blueprints, journey maps, and ecosystem diagrams
Performing competitive research and synthesizing findings into actionable insights
Collaborating cross-functionally with analytics, content, operations, store teams, and merchants
Identifying operational requirements and mapping strategies for both new initiatives and current-state improvements
Navigating complex organizational dynamics and managing diverse stakeholder perspectives
Delivering executive-level presentations to communicate service vision and strategic direction
This role is ideal for someone who can adapt design practices for non-design audiences, manage friction, and build internal alliances to drive alignment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Preferred Traits:
Not rigid or overly academic flexible in approach based on business needs
Politically savvy with an ability to navigate internal dynamics and build consensus
Strong storytelling and presentation skills
Retail or e-commerce experience is a plus
Interview Focus Areas:
Ability to align cross-functional teams
Experience managing challenging stakeholders
Comfort with ambiguity and missing puzzle pieces
Examples of adapting design for non-designers
810 years of experience preferred, but open to candidates with less seniority who demonstrate strong strategic thinking and autonomy
Backgrounds may include UX strategy, customer experience (CX), research with operational experience, or business consulting
Strong stakeholder management and communication skills
Ability to pivot quickly and manage ambiguity in a complex, acronym-heavy environment
Experience in both customer-facing and internal/operational service design
(PLUS) Skilled in:
Service blueprinting and journey mapping
Generative and evaluative research
Visual design and prototyping
Competitive analysis
Facilitating ideation sessions
Translating research into strategic recommendations