Overview
Telecommunications Officer
Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent. When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right directionare you READY?
Position Summary:
Supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls in a timely manner and dispatches personnel to manage and control concurrent communications in an orderly fashion. Performs administrative duties appropriate to the nature of emergency/non-emergency calls.
Responsibilities
- Operate a multi-channel radio console system
- Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary
- Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves
- Place calls to outside agencies for assistance when requested to do so by on-scene responders
- Coordinate communications between Port Houston responders and other local, state, and federal agencies
- Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel
- Continuously track vessel movements at the Port Houston wharves
- Verify, confirm, and relay vessel movement with the Houston pilots office and/or USCG vessel traffic (USCG VTS)
- Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharf
- Verify and confirm vessel spotting instructions to Port Houston police officers upon vessel arrival via daily ship traffic sheets
- Record air draft/wind draft readings for operations, USCG vessel traffic, and the Houston Pilots office
- Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy
- Update all electronic databases concerning barge operations
- Create water service ticket for fresh water for vessel agents/billing customers for water sales
- Monitor TLETS and NLETS for pertinent communications from other states and federal agencies
- Monitor TCIC and NCIC databases at all times for incoming messages and urgent broadcasts
- Enter property reported stolen to PHA police department into NCIC and TCIC databases
- Conduct and verify wants, warrants and stolen checks via state and national crime databases at the request of Port Houston police officers
- Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
- Monitor multiple radio channels, including channels for events that request Port Houston resources for assistance; participate in radio tests and drills when required
- Monitor closed circuit TV cameras for general/suspicious activities on Port Houston cameras
- Verify credentials when checking in and out keys and wristbands
- Maintain security records for the police department, Port Houston gates, and security
- Assist with Emergency Management functions during Emergency Operations Center activations
- Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
- Perform other duties, as required
Education/Experience
- High School diploma or GED equivalent required
- Some college preferred
- 1+ years of related emergency dispatch experience required
- Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
- Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Knowledge, Skills, Abilities and Behaviors
- Advanced knowledge of computers and maritime and billing software
- Knowledge of TLETS/NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC/NCIC Certification, Interpol Certification, CJIS Security
- Knowledge of Port Houston Visitors Management System
- Customer service skills
- Attention to details and effective organizational skills
- Strong problem-solving and analytical skills
- Effective communication and interpersonal skills with all levels of employees, management, and customers
- Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
- Ability to multi-task, document records and enter data
- Ability to stay focused
- Ability to remain calm, communicate effectively and efficiently during stressful emergency situations
- Ability to work under pressure
- Ability to follow procedures
- Ability to maintain confidentiality requirements
- Ability to comprehend and communicate information received from Omnixx Force (Texas DPS Law Enforcement Support)
- Ability to perform general data entry tasks
- Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at any time. They must remain available and "on-call" 24 hours a day, 365 days a year, dependent on emergency
Key Competencies Required
- Ability to Conceptualize
- Adaptability
- Attention to Detail
- Composure Under Stress
- Managing Work
Thank you for choosing Port Houston in your career search.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
#J-18808-Ljbffr