Senior Manager, Creative Operations Job at SupportFinity™ in New City

Overview

Senior Manager, Creative Operations

Organization

• International Rescue Committee

Posting date: 24 Sep 2025 | Closing date: 24 Oct 2025

Job Context

Marketing & Mobilization (M&M), a key part of External Relations (ER), oversees and executes communications and marketing, builds the IRC’s global profile and brand, increases private revenue from deeper donor engagement and partnerships, and influences target audiences. M&M supports Strategy100 commitments with multi-year campaigns to raise funding, profile, and influence, improving share of voice globally. M&M continually innovates the IRC brand to enhance awareness and support for our work.

Job Overview

This role serves as a key focal point across External Relations, particularly between the Content & Creative Studio, Marketing & Mobilization, and Fundraising teams. It combines operations and hands-on project management to drive high-visibility campaigns and projects, optimize workstreams, and enable critical fundraising efforts. The role requires collaboration across day-to-day requests, large-scale events, and cross-functional teams.

The role is the go-to knowledge source for projects and campaigns, responsible for building and maintaining processes, workflow, timelines, invoices, and budgets, while managing multiple stakeholders. The role requires a hands-on, highly organized person who is willing to roll up their sleeves and believes no task is too small.

You will ensure the team has the tools, processes, and support to work efficiently and flexibly, seek ways to improve workstreams and strategy execution, oversee department resources like budget and capacity, and promote strong operations across the department. The ideal candidate will implement simple, scalable solutions to complex challenges, possess strong project management skills, and have experience driving campaigns across multiple teams, including at leadership and C-suite levels.

Position within the Department

Marketing & Mobilization (M&M), part of External Relations (ER), oversees and implements communications and marketing to build the IRC’s global profile and brand, increase private revenue from donor engagement and partnerships, and motivate target audiences toward action.

Major Responsibilities

1. Strategic Planning & Operations
   • Streamline department processes to boost efficiency and productivity; implement new processes with change management.
   • Collaborate with creative, fundraising, and communications leads to identify needs and implement solutions to prioritize resources and workflows.
   • Promote consistent processes across the division to enhance transparency, communication, and compliance.
   • Manage contracts, invoicing, and expenses for the Content & Creative team.
   • Promote a positive, collaborative, and efficient working environment.
2. Campaign & Project Management
   • Lead stakeholder teams of 5-10 on high-visibility campaigns; oversee approach, assign responsibilities, review work, and guide strategy.
   • Plan and deliver large, complex projects with minimal supervision; scope projects, drive quality solutions, resolve roadblocks, manage timelines and project boards.
3. Creative Delivery Coordination & Management
   • Manage creative development and approval through the Creative Studio from intake to on-time, on-budget delivery aligned with goals.
   • Ensure requests follow the creative workflow and project management tools; identify opportunities for efficiency.
   • Proactively manage dependencies, issues, gaps, and resource distribution.
4. Process Optimization & Resource Management
   • With the Director of Internal Communications and Campaigns, establish the role of a PM on campaigns and build efficient processes to align with stakeholder needs.
   • Maintain team resources including folders, resource pages, and PM tool automations.
   • Produce and maintain project implementation plans, budgets, vendor contracting and onboarding, status reports, and related PM documentation.

Job Requirements

Work Experience:

• 5-7 years in project management, campaign-focused, strategy, or business transformation roles with progressive responsibilities and a track record of high performance.
• Experience with day-to-day workflow management and implementing strategic changes to address issues or bottlenecks.
• Experience in running large-scale, cross-functional projects.
• Strong organizational and time-management skills; ability to prioritize multiple demands and deliver quickly.
• Strong analytical skills; structured approach; ability to solve complex problems creatively.
• Excellent verbal and written communication; ability to distill information into clear recommendations.
• Strong meeting facilitation and presentation skills; ability to work with collaborators at all levels, including senior leadership.
• Highly collaborative and capable of working independently in a global cross-functional team.
• Experience leading project teams and coaching junior members.
• Ability to respond positively to ambiguity and shifting priorities; resilient.
• Proficiency in Microsoft Office; PM tools experience preferred.

Preferred Experience:

• Experience in humanitarian or development organizations or nonprofit sector.
• Working knowledge of project management tools such as Monday.com.
• Knowledge of fundraising, communications, and/or advocacy in humanitarian contexts.

Working Environment

This role requires remote, full-time work. Applicants must have a home or alternate workspace that supports regular hours.

Compensation

Pay Range: $82,000 - $93,600. Posted pay ranges apply to US-based candidates. Ranges depend on factors including labor market, job type, internal equity, and budget; offers reflect location, experience, and skills.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC hires based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or other protected characteristics.

US Benefits

IRC offers a comprehensive benefits package in the US, including: sick days, holidays, PTO, medical/dental/vision insurance, FSA, 403b with matching, disability & life insurance, and an Employee Assistance Program for staff and families.

How to Apply

Please apply on our website: https://theirc.wd1.myworkdayjobs.com/External_Careers/job/New-York-NY-HQ-USA/Senior-Manager--Creative-Operations_JR00000268

Job Details

• Country: United States of America
• City: New York, NY / Open to Remote
• Type: Job
• Career category: Program/Project Management
• Years of experience: 5-9 years

About the company: ReliefWeb

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