Hardware and Video System Administrator - TS/SCI with Poly Job at Leidos Inc in

Overview

The National Security Group at Leidos has an opening for a Hardware and Video System Administrator to support a client in a challenging, dynamic setting located at Cape Canaveral SFB, FL. The position requires an active TS/SCI with Polygraph. The Hardware and Video System Administrator receives and responds to problems reported by customers and escalates as needed. The role involves working in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

Responsibilities

• Ensure the availability of mission critical launch communications systems through proactive hardware maintenance.
• Perform incident and problem management to resolve or escalate issues to restore service.
• Perform request fulfillment activities including account management and configuration changes.
• Coordinate with other maintenance, operations and engineering contracts as required.
• Document all work performed via ticketing system.
• Create, update or enhance maintenance and operations documentation.
• Perform daily system checks for alerts or degradation of service or system health.
• Provide call-in support as required.
• Responsible for configuration management of launch communications systems in support of launch projects.
• Identify configuration items, implement change control, and conduct configuration audits.
• Create and manage configuration and engineering documentation to ensure accuracy and completeness (e.g., facility maps, site floor plans, rack elevations, patch panels, equipment shelf layouts, system overviews).
• Regulate the change process so that only approved and validated changes are incorporated into a launch system and related IT hardware assets.
• Ensure that all changes to baselines go through appropriate change boards.
• Use or recommend automated CM tools to implement CM policies and procedures.
• Ensure CM functions are adhered to: version control of configuration items, and configuration management of hardware and software items.
• Recommend change management and configuration management solutions that effectively meet customer needs.

Basic Qualifications

• US Citizen with an active TS/SCI with Polygraph
• Bachelor's degree and 4+ years of relevant experience or Master's degree with 2+ years of relevant experience. Additional experience may be considered in lieu of a degree.
• Launch or mission operations experience.
• Experience supporting configuration management, change management and service transition.
• Excellent verbal and written communication skills.
• Proven ability to work collaboratively as part of a team.
• Willingness to perform call-in support as required.

Preferred Qualifications

• Strong analytical skills
• SharePoint, NETS, ServiceNow
• ITIL Foundations certification
• Current DoD 8570 certification applicable to the position (typically Security+)
• Proficiency in Microsoft Office applications (PowerPoint, Excel, Word, Project)