Visual Keyholder- Hillsdale Shopping Center Job at H&M in San Mateo

Overview

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

Your Day to Day

• Sales and profit – The Visual Keyholder will set garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, determine additional commercial opportunities in the store within the H&M brand guidelines. Execute floor moves based on those joint discussions.
• Fashion Knowledge – Ensure you are up to date with current fashion trends; share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
• Direct Customer Service – Meet customer expectations on direct service according to H&M standards; support the store to achieve an excellent customer experience.
• Indirect Customer Service – Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and ensure well-styled mannequins in windows and in-store; create a clear red thread from windows to A-area with wearable buying suggestions; ensure high-quality garment presentation daily with the store team; maintain clear customer flow through fixture placement and navigation in line with H&M standards; launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Commercial Routines – With the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets; adapt store planning according to store needs and budget from the Commercial plan; complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
• Visual Store Operational Routines – Complete sample picking and execute floor moves to create clear stories and wearable buying suggestions; complete all sales floor and window morning routines daily before opening; ensure quantity and condition of incoming visual props and marketing material with a sustainability mindset; keep visual room organized and safe; keep all visual materials current and share seasonal change information with the team; paint and maintain the windows as necessary.
• Team – The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and development; ensure that all legal requirements and H&M policies are fulfilled with the Store Management team.
• Training and Development – Evaluate and develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook; maintain overview, follow up, and give feedback while executing floor moves with the store team; seek Visual Merchandiser potential for succession.
• Communication and Legal Requirements – Ensure all communication in the windows and sales floor complies with local legislation.
• Back of House Routines – Perform all store routines, including opening and closing, by following Company practices and procedures; work with timekeeping and scheduling systems including approving timesheets; may be assigned overall store responsibility in absence of Store Manager or Department Manager when opening and closing the store.
• Security – Promote employee and customer safety; resolve health and safety, legal, and security issues; address loss prevention and safety issues and escalate as needed.
• Financial Accountability – None

Qualifications

What You'll Need to Succeed:

• Inclusive, positive, creative, and willing to learn on the job.
• Passionate for customer service and helping people find their style.
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
• 1-2+ years of transferrable experience welcomed. Previous keyholder responsibilities preferred.
• You have the ability to lift in excess of 20 pounds.
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance.
• Ability to climb a ladder and use a step stool.
• Must be able to work with hand and power operated tools (Iron, Steamer, etc.) and lift to execute display setups.
• Must be able to work a flexible work schedule, including nights and weekends.
• May be required to travel to support other stores.

Why You'll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth and development opportunities.
• Dress your personality. We encourage you to dress your personality all day, every day.
• Discount at H&M, &Other Stories, and COS.

Additional Information

Job Status: Hourly, Non-Exempt

Compensation: Hiring Range is $21.95-26.00 Hourly

EEOC Code: SLS

This job posting highlights the most critical responsibilities and requirements of the job. There may be additional duties assigned for this job at the company's discretion.

Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our program here. Additional local-market benefits may apply.

Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. We encourage a diverse workforce and statements related to equal opportunity and fair recruitment.

Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way.

Videos To Watch: https://www.youtube.com/watch?v=UYCoVfEW9gU