CITYROW
Assistant Studio Manager
CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our Richmond, VA studios. The Assistant Studio Manager is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.
Responsibilities
Staffing:
- Assist in planning and execution of all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary
- Optimize and publish the Studio Team schedule
- Assist with new hire paperwork and onboarding
- Monitor class performance and communicate any schedule changes with the Studio Team
Marketing:
- Assist with weekly community emails
- On-going community outreach
- Help promote CITYROW to new businesses
- Ability to carry out studio promotions and events, if needed
- In studio chalkboard management/maintenance
- Coordinating seasonal studio decorations and window space maintenance
Team Development:
- Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
- Lead by example in all areas of communication, management, leadership, and service
- Assist with holding monthly Studio Team meetings
- Build a strong team environment
Customer Service:
- Serve as a resource to the Studio Team for any client related questions
- Resolve and attend to any client issues/requests
- Focus on engaging with all guests, selling memberships, class packages, and product offerings
Operations:
- Oversee daily operations of this studio
- Manage inventory of studio supplies and sales of merchandise
- Assist monitoring of studio expenses and revenues, and coordinate with Manager/Owner on optimizing profit/loss performance for studios
- Ensure cleanliness standards are met and maintained.
- Perform ongoing maintenance on studio space and equipment as needed
- Submit weekly performance reports to the Manager/Owner
- Complete payroll reports bi-weekly
- Manage, prepare, and send any e-commerce orders
- Help oversee and process group/private bookings
- Respond to Closing Emails when necessary
- Handle any complaints or building issues
- Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.)
- Work with senior management to ensure all policies and procedures are properly implemented
Qualifications:
- Business management experience in fitness, hospitality or wellness
- Passionate about fitness, wellness and living a healthy lifestyle
- Strong problem solving skills
- Team leader and a self-starter
- Ability to multitask, prioritize effectively, and delegate when necessary
- Superior communication and interpersonal skills
- Able to receive and give performance feedback effectively
- Proficient in Microsoft Office (Word, Excel)
- Part-time; select weekend coverage required