Technical Writer Job at Astreya in Wilmington

Key Responsibilities-
We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users.
Key Responsibilities:

• Create, update, and maintain high-quality end-user documentation, including:
  
  • User manuals
    
  • Software application guides
    
  • System operation procedures
    
  • Quick reference cards
    
  • Online help content and FAQs
    
• Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents.
  
• Work closely with product and application support teams to document new features, processes, and tools used across utility services.
  
• Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility.
  
• Manage documentation versions and ensure updates are made in sync with software and system changes.
  
• Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement.
  
• Create visual aids such as screenshots, diagrams, and process flows to enhance written content.
  
• Assist in the development of training materials and eLearning content as needed.
  

Required Qualifications:

• Bachelor's degree in Technical Communication, English, Information Technology, or a related field.
  
• 3+ years of experience in technical writing, ideally in an IT or software environment.
  
• Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus.
  
• Proven ability to write user-focused content for both technical and non-technical audiences.
  
• Proficiency with documentation tools such as:
  
  • Microsoft Office Suite
    
  • Adobe Acrobat
    
  • Confluence, SharePoint
    
  • MadCap Flare, RoboHelp, or similar tools
    
• Basic understanding of software development life cycle (SDLC) and agile methodologies.
  
• Strong attention to detail, grammar, and formatting standards.
  
• Ability to work independently and manage multiple documentation projects simultaneously.
  

Preferred Qualifications:

• Experience with content management systems and version control (e.g., Git).
  
• Familiarity with accessibility and usability standards (WCAG, Section 508).
  
• Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator).
  
• Understanding of ITIL or similar IT service management frameworks.
  

Salary Range
$35.08 - $55.38 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law