Service Writer Job at SUNSHINE QUALITY SOLUTIONS, LLC in New Iberia

Job Details

Job Location
Region 2 - New Iberia, Franklin, Abbeville - Louisiana

Position Type
Full Time Hourly- Non Exempt

Education Level
High School Diploma / GED

Travel Percentage
Zero - 5%

Job Category
Admin - Clerical

Description

Company Overview:

Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.

Description:

Sunshine Quality Solutions is hiring a Service Writer to support our service team with accurate reporting, customer communication, and warranty coordination. This role manages service records, supplies, and equipment logistics while maintaining up-to-date customer profiles. Ideal candidates are detail-oriented, organized, and customer-focused. Join a dynamic team where your contributions help drive operational excellence and customer satisfaction.

Responsibilities:

• Respond to internal and external customer inquiries
• Open and manage work orders through invoicing
• Coordinate equipment transportation and maintain records
• Keep service library current with manuals, bulletins, and media
• Maintain department files and customer profiles
• Manage accessories and supplies, including reorders
• Collaborate on warranty claim follow-ups with the centralized processor

Company Benefits:

Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:

• Medical, Dental, Vision, and Life Insurance (including AD&D)
• 401(k) with employer match
• Company-paid Short-Term Disability
• Company-funded Health Savings Account
• Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
• Incentive pay
• Membership in Deere Employees Credit Union
• Access to John Deere University training
• Opportunities for career growth in a supportive team environment

Qualifications:

• High school diploma or equivalent
• Basic knowledge of accounting practices
• Familiarity with office procedures and recordkeeping
• General understanding of mechanical/technical terms preferred
• Proficient in Microsoft Office and internet-based applications
• Strong attention to detail and organizational skills

Physical Requirements:

• Ability to sit for extended periods while working at a desk or computer.
• Occasional lifting of up to 25 pounds (e.g., files, office supplies, or equipment).
• Ability to use a computer, phone, and other office equipment for extended periods.
• Occasional bending, reaching, or walking around the office
• Ability to maintain focus and attention to detail in a fast-paced office environment.

At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our team-your unique skills and experiences are valued here!

Qualifications In Summary: Sunshine Quality Solutions is hiring a Service Writer to support our service team with accurate reporting, customer communication, and warranty coordination . Ideal candidates are detail-oriented, organized, and customer-focused . Responsibilities include managing service records, supplies, and equipment logistics . En Español: Detalles de trabajoPosición del puesto Región 2 - Nueva Iberia, Franklin, Abbeville - Luisiana Posicionamiento Tipo a tiempo completo Horario- Diploma de nivel de educación superior sin exención / GED Percentaje de viaje Cero - 5% Admin de categoría de empleo Descripción general: Sunshine Quality Solutions es un líder en la industria agrícola y el cuidado del césped, operando 17 ubicaciones en todo el sur de Louisiana y el sur del Mississippi. Con más de 85 años de experiencia, estamos comprometidos con ofrecer un servicio excepcional y fomentar el crecimiento profesional en un entorno de equipo de apoyo. Responsabilidades: Responder a las consultas internas y externas de los clientes Abrir y administrar pedidos de trabajo mediante la facturación Coordinar el transporte de equipos y mantener registros Mantenga actualizada la biblioteca de servicios con manuales, boletines y medios Mantener archivos del departamento y perfiles del cliente Gestionar accesorios y suministros, incluidas las reordenadas Colaborar en seguimiento de reclamaciones de garantía con el procesador centralizado Beneficios de la compañía: Sunshine ofrece un paquete completo de beneficios para empleados a tiempo completo, que presenta horas de trabajo flexibles y beneficios familiares: Medicina, Odontología, Visión y Seguro de Vida (incluyendo AD&D) 401k) Con una cuenta de ahorro de salud pagada por parte del empleador A corto plazo con discapacidad Financiado Tiempo de pago OFF: vacaciones, licencia por enfermedad, días festivos, desayuno. Capacidad para usar una computadora, teléfono y otros equipos de oficina durante períodos prolongados. Doblarse ocasionalmente, llegar o caminar alrededor de la oficina Habilidad para mantener el enfoque y atención al detalle en un entorno de oficina acelerado. En Sunshine Quality Solutions, nos comprometemos a crear un lugar de trabajo inclusivo y solidario. Te invitamos a aplicar y unirte a nuestro equipo - tus habilidades y experiencias únicas son valoradas aquí!