Executive Director, Digital Communications

We are looking for an Executive Director, Digital Communications, responsible for leading Gilead’s omnichannel digital strategy. You’ll not only be responsible for delivering best-in-class digital engagement within Public Affairs, but also transform the function into a modern, proactive, insight-led and future-ready team. In addition to being responsible for strategic planning, digital media expertise, content creation and team leadership, success in this role includes building the strategic capabilities, platforms and mindsets within the organization, and embedding them across people, processes and culture. This is an exciting opportunity to focus on building and evolving Gilead’s online presence and reputation. This role reports to the Vice-President, Corporate and Employee Communications.**Essential Duties and Responsibilities:**Create governance frameworks and training programs that empower affiliate teams while ensuring alignment with global brand and reputational standards. Set clear roles, responsibilities, and benchmarks for digital excellence. Ensure the technical and user experience optimization of owned digital assets, including SEO, accessibility, mobile responsiveness, and intuitive navigation to maximize reach and inclusivity. Lead and develop a high-performing, global digital communications team, setting a clear vision, priorities, and culture of innovation. Design team structures, processes and documentation in a way that ensures continuity of work, institutional knowledge, a culture of continuous improvement and long-term team resilience. **Knowledge, Skills and Abilities**This role requires deep subject-matter expertise. Proficiency in managing high-risk digital crisis communications and reputational issues using digital tools and real-time escalation frameworks.Ability to leverage and understand analytics and metrics and how to define and interpret key digital performance indicators (KPIs), social listening tools, and campaign measurement.Content and channel optimization, including understanding of SEO, user experience, mobile-first design, and content performance across platforms. Familiarity with global digital governance frameworks, brand standards, and regulatory considerations in a healthcare / pharmaceutical environment.Experience managing and mentoring high-performing global teams, with a focus on capability-building and succession. Ability to align diverse internal stakeholders and influence at all levels, including without direct authority. Strong ability to modernize legacy processes, shift mindsets, and embed future-ready capabilities. * Skill in rapidly assessing digital threats, and other crisis response issues, and responding with clarity, consistency, and brand protection.* Deep understanding of how to leverage major digital platforms (LinkedIn, Twitter/X, Instagram, YouTube, TikTok, etc.) for both reach and reputation.* Action-oriented, moving with urgency and confidence, particularly in high-stakes or fast-changing environments.* Flexible, thriving in ambiguity and rapidly evolving digital and geopolitical environments.* Leads with cultural sensitivity across global markets; adapts content, tone, and platform strategy regionally.* Has a high level of executive presence and communicates with impact at the senior-most levels and represents the company with credibility externally.* Stays focused and composed through organizational change, ambiguity, and challenge.* Has a growth mindset and continuously learns, adapts, and inspires a culture of innovation and experimentation.Location: Foster City, CAProficiency in resource and budget management, aligning resources and spend with strategic priorities.Has a ‘systems thinking mindset’ and sees the big picture, understanding the role of digital within a broader business and reputation ecosystem.Basic Qualifications: Bachelor’s Degree and 16+ years of experience, orMaster’s Degree and 14+ years of experience, or12+ years’ healthcare experience working in-house or in an agency in area of communications, preferred.
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