Centre Manager (Music School)

Overview

Position: Centre Manager (Music School)

Working Hours: Office hours, weekends required

Salary: $3,000 – $3,500 basic + work incentives up to $1,400/month (Estimated Gross Salary: $4,000 – $4,500)

Responsibilities

• Evaluate front desk team performance in customer service, communication, sales, professionalism, and overall customer experience through 360-degree feedback.
• Oversee logistics and facilities maintenance to ensure a seamless, well-maintained environment.
• Achieve monthly lead generation, sales/enrolment, and lead conversion targets; mentor team members to meet their individual goals.
• Promote a positive work environment aligned with company values, organize staff welfare events, and achieve target employee satisfaction scores.
• Ensure customer retention by driving high service standards, problem-solving, and achieving target customer satisfaction scores.
• Maintain clear communication and transparency, aligning with company values, and report any issues proactively to management.
• Ensure full adoption and achievement of goals in the Enigma system.
• Track and report team evaluations, development, and improvement plans.

Qualifications

• Minimum 4 years of relevant experience, preferably in a managerial role.
• Flexible and available to work on weekends.
• Strategic thinker with strong critical thinking skills in sales and operational scenarios.
• Excellent verbal and written communication skills.
• Goal-driven with strong prioritization skills to drive centre growth.
• Committed to compliance and ethical business practices, adhering to industry regulations and company standards.

Only shortlisted candidates will be notified.

Thong Yie Sze (EA Personnel Registration No: R )

Inter Island Manpower Pte Ltd (Co Reg: N/ EA License: 08C3527)