Police Department: Communications Specialist (Dispatch)

Police Department: Communications Specialist (Dispatch)

Position Summary

The City of Claremont is seeking a dedicated and detail-oriented individual to join our Emergency Dispatch Center team. As a full-time Communication Specialist (Dispatcher), youll play a vital role in protecting the safety and well-being of the Claremont community by receiving and dispatching calls for police, fire, and emergency medical services. This is more than just a communications role, its a fast-paced, high-impact position at the heart of public safety. If you are calm under pressure, committed to public service, and thrive in a team environment, we invite you to consider a future with us in Claremont, a historic mill city on the rise, proud of its strong community spirit and beautiful natural surroundings.

Job Summary

Work involves the responsibility of operating telephone, radio and other communications equipment in receipt and transmission of calls for police, fire, and emergency medical assistance. Non-emergency assistance is also rendered in the form of information taking and transmitting for a variety of different municipal and contract agencies. Work also involves performing a variety of clerical duties including, but not limited to, filing, producing computer-generated logs, reports and other records.

The incumbent is responsible for receiving and correctly dispatching all calls received during their shift at the Emergency Dispatch Center and for a variety of clerical and support activities within the Department. The proper functioning of this position affects the safety and well-being of all persons served by the Center.

Essential Job Functions

1. Must have clear, understandable speech.
2. Answers all incoming telephone calls received at the Emergency Dispatch Center for the City of Claremont.
3. Dispatches, via radio, telephone or verbally, the calls to the appropriate police, fire, emergency medical service, or other appropriate agency responsible for the delivery of the requested or required service.
4. Maintains a log of all calls received, including the complainants information, location of the problem, the applicable response information and any other appropriate data concerning the dispatch of services for the complainant.
5. Serves as a receptionist at the Claremont Police Department answering requests for information and directing citizens to the appropriate person or agency.
6. Monitors alarm systems at the Emergency Dispatch Center such as burglar alarms, fire alarms, building alarms and other types of automatic alarm systems; monitor closed circuit television system within the Dispatch building and on the exterior. Oversees the activity on CCTV or audible monitors to ensure safety of persons within the buildings monitored.
7. Performs a variety of clerical support functions such as logs or activity report record generation, computer information updates, filing, transcribing and related activities.
8. Performs other related duties as assigned.

Peripheral Duties

This is specialized work in receiving and dispatching police, fire, emergency, medical and other public services and in performing a variety of related duties. While the incumbent works under a number of established guidelines and procedures, all situations cannot be foreseen. The incumbent may be required to exercise independent judgment in handling emergency and non-emergency situations. At times the incumbent will have to deal with people over the phone, radio, or in person who are in a stressed or agitated condition.

Desired Minimum Qualifications

Education and Experience: High School diploma with typing or computer-use training. Some experience in the operation of two-way radios, operation of computers and electronic telephone systems and dealing with the public or any equivalent combination of training and experience which demonstrates the possession of the knowledge, skills and abilities required to perform satisfactorily on the job.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

• Administrative policies and procedures related to the administration of the Department.
• Radio operating requirements and techniques.
• Considerable knowledge of street system and geography of the City and surrounding jurisdiction, especially those served by the Emergency Dispatch Center.
• Thorough knowledge of applicable laws, ordinances, and department rules and regulations.

Ability to:

• Develop, within a reasonable period of time, skill and speed in the operation of radios, computers, and related equipment and to demonstrate knowledge of public safety functions and procedures.
• Think and act quickly, accurately and calmly under stressful, emergency situations.
• Monitor several control and alarm panels and to make a decision on how to handle a particular problem.
• Demonstrated ability to communicate both orally and in writing and to speak clearly in a well-modulated voice.
• Maintain electronic and written records and prepare reports and to document any and all information pertaining to the activities and responsibilities of the position.
• Type and write accurately.
• Ability to maintain effective working relationships with department heads, employees, City Council and the public and to deal with service problems courteously and tactfully.

Skill in:

• Using tact, discretion, initiative and independent judgment within established guidelines.
• Operating general office equipment.
• Compiling, composing, and maintaining reports.
• Understanding and carrying out complex written and oral instructions.
• Skill in the use of the tools and equipment listed below.

Interested Candidates

Interested Candidates: Please submit letter of interest and resume to:

The City of Claremont is an Equal Opportunity Employer

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