Communications/Operations Dispatcher Level I/II

Overview

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on 10/6/25 and 10/27/25 (final).

Level 1: $4,134.25 - $5,026.83 per month. Level 2: $4,691 - $5,703.75 per month. Level 2 - Range B: $4,999 - $6,076.08 per month.

The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority.

Responsibilities

• Under supervision, perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment
• Receive routine calls and transmit information to field units and/or route calls to the proper bureau or detail for action
• Communications/Operations Dispatcher (Level II) performs increasingly responsible and difficult dispatch duties; Level II - Range B may serve as shift leader with leadworker responsibilities

Classification and Progression

• The Communications/Operations Dispatcher is a single class with two salary levels. Positions are flexibly staffed; the appointment level is at the discretion of the appointing authority.
• The Level I (entry) position provides close supervision with detailed instructions for routine functions; as skills develop, incumbents may advance to Level II after satisfactorily demonstrating ability to perform full journey level duties (generally after twelve months at Level I).
• The Level II (journey) position involves general supervision and more complex duties; Level II has Range A and Range B. Level II - Range B is reserved for shift leaders designated by the appointing authority, with leadworker duties and occasional supervisory responsibilities while performing non-supervisory work of the same kind as Range A.

Knowledge

• Office procedures, methods, and equipment used within a communications center including computers and applicable software, multi-channel radios, telephone consoles with multiple lines, and other communications equipment
• Radio codes
• Rules, regulations, and dispatch procedures for non-emergency and emergency/trouble service calls
• Map and GIS reading for major streets, highways and districts in the City/County
• Federal communication rules and regulations
• Report writing techniques for basic report preparation
• English usage, spelling, grammar, and punctuation
• Principles of effective customer service

Abilities

• Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment
• Communicate clearly and concisely, both verbally and in writing
• Respond quickly and calmly to emergency and other stressful situations
• Prioritize, plan, coordinate and organize simultaneous incidents and assignments
• Receive and transmit information accurately
• Notify and dispatch to multiple agencies quickly
• Maintain tact and self-control when dealing with difficult or irate people in stressful situations
• Learn geography of County/City areas; read and locate main geographical reference points
• Learn and perform the principles and techniques of radio communication
• Follow written and verbal directions, policies, and procedures
• Work with frequent interruptions
• Memorize numbers and locations
• Develop and maintain cooperative, effective working relationships with others
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including identifying customer needs and following up with customers as needed

Minimum Qualifications

Either:

• Six (6) months of full-time paid experience performing work where the primary duties included use of a computer, and contact with the public via telephone, and/or in person, and/or an assignment providing customer service and resolving queries, and/or closely related duties
• Six (6) months of full-time paid experience in radio dispatching, call directing, or operating communications equipment such as radio transmitter and receiver or radiotelephone; involving public contact while receiving, recording and transmitting messages

Note: The word experience referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Physical Requirements Positions in this class require incumbents to be able to:

• Have sufficient hearing to perform all the required duties
• Have sufficient color vision to perform all the required duties
• Good hand/eye coordination and finger dexterity
• Work in a confined environment
• Wear head-sets that restrict physical movement in the work area
• Sit and view video displays for extended periods of time

Working Conditions Some positions in this class require the incumbents to:

• Work weekends, holidays, and shift assignments

Probationary Period The probationary period for this classification is six (6) months.

Application & Contact

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

Supplemental Information

Supplemental Questionnaire is located in the tab marked Supplemental Questions. Applicants are required to provide a full and complete response to each supplemental question. Please be descriptive in your responses. Responses such as See Resume or See Application are not qualifying. Supplemental questions must be submitted by the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training and are subject to verification. Resumes or referrals will not be accepted in lieu of completing each question. If you have no experience, write no experience for the appropriate question. It is more efficient to prepare responses in advance and paste them into the final document. Changes or corrections cannot be made once submitted. If used in a Formula Rate exam, failure to complete all questions or provide complete responses may result in a lower score.

Formula Rate Examination The examination will evaluate education, training and experience. The score will determine the ranking on the eligible list. All candidates will be notified of results by email or via governmentjobs.com inbox. Those who pass will be placed on the eligible list in rank order according to test score.

Frequently Asked Questions For FAQs and information, visit www.saccountyjobs.net

We are an equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

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