Microsoft Unified Communications and Messaging Team Lead

Microsoft Unified Communications and Messaging Team Lead

Sonsoft, Inc. is a USA-based corporation organized under the laws of the Commonwealth of Georgia. We specialize in Software Development, Software Consultancy, and IT Enabled Services.

End client requires candidates to pass Unisys screening, including education (highest degree earned) and employment verification (last 5 years).

Position Overview:

• Lead the Unified Communications and Messaging Teams, providing Level 2/3 Operational Support and acting as the single point of escalation for Level 4 support.
• Resolve highly complex problems requiring in-depth analysis.
• Guide Unisys Operational Support personnel and collaborate directly with customers and vendors.
• Require 5 to 10+ years of relevant experience.

Responsibilities:

• Lead the clients Operational Team for UC and Messaging technologies on-premise and in Office 365 Cloud.
• Serve as Subject Matter Expert for UC and Messaging technologies in the client environment.
• Provide Level 4 Operational Support for UC and Messaging solutions.
• Coordinate projects and system integration with other Unisys teams.
• Recommend system improvements and enhancements.
• Test new UC and Messaging technologies in simulated environments before deployment.
• Optimize system performance through reconfiguration, maintenance, and upgrades.
• Build relationships with Microsoft and other vendors supporting the clients UC and Messaging solutions.
• Train Level 2 and 3 engineers on UC and Messaging support.
• Support Service Desk and Level 2 engineers at Level 3 support.
• Stay current with client processes and incident handling procedures.

Skills, Experience & Qualifications:

• 5+ years with Lync 2013 or Skype for Business, PBX technologies.
• 8+ years with Microsoft Exchange and O365 Exchange Online.
• 5-7 years of Microsoft and Networking technical experience.
• Experience with large-scale UC migrations.
• Understanding of cloud concepts.
• Knowledge of Microsoft Exchange, SharePoint, OneDrive, Enterprise Mobility, SCCM, Intune, and related technologies.
• Experience with global deployments.
• Strong networking knowledge, TCP/IP, WAN/LAN.
• 4-year degree or equivalent experience.
• Microsoft certifications relevant to the role.
• Expertise in UC technologies like Lync, Skype for Business, PBX.
• Expertise in Messaging technologies like Exchange 2016, Office 365.
• Understanding of telephony, dial-plans, emergency services, QoS, VoIP, SIP, and SIP deployments.
• Knowledge of ITIL processes.
• Strong project management and team collaboration skills.
• Effective communication and customer presentation skills.
• Experience with hosted platforms and multi-tenancy.
• Proficiency in Microsoft PowerShell.

Note: US Citizens and those authorized to work in the US are encouraged to apply. No sponsorship available.

Additional Information:

• This is a contract position.
• Applicants must hold US citizenship, Green Card, GC-EAD, H4-EAD, L2-EAD, OPT-EAD, or TN-Visa. H1B candidates are not eligible.
• Please include your visa status in your application.

All information will be kept confidential according to EEO guidelines.

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