Guest Experience Lead | Studio City, CA (1-year contract) Job at lululemon in Lo

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics, functional design, and creating positive change to build a healthier, thriving future. We strive to create an equitable, inclusive, and growth‑focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They do this by delivering technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. The role provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shifts.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Qualifications & Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to the assigned store with reliable transportation

Schedule & Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak times, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks connections, partnerships, and diverse perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages

Compensation & Benefits

Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $26.00 - $29.61/hour

lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We strive to be a place where inclusive leaders develop and enable all to be well. We offer total rewards including career development, wellbeing, and personal growth opportunities.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top‑up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these programs at any time without advance notice.