Akraya, Inc. is hiring: UX/UI Designer IV: 25-06386 in San Diego

Job Summary

We are seeking a Senior Staff Designer to redefine our service design strategy, driving improvements in customer health monitoring, proactive service guidance, and retention/renewal services. The ideal candidate will utilize deep insights from customer research, stakeholder interviews, and data analytics to craft a visionary, future-state customer success journey. Through collaboration with senior leadership and multidisciplinary teams, this role will establish service design principles, strategize investment decisions, and ensure a cohesive, customer-centered vision across the organization.

Job Requirements

• Lead the creation and implementation of service design strategies for complex, high-impact initiatives focused on customer health, proactive guidance, and retention.
• Synthesize customer research, interviews, and analytics into strategic vision and frameworks for customer success.
• Develop service blueprints and ecosystem maps that align cross-functional teams towards a unified vision.
• Partner with senior leadership to influence technology and operations investment decisions.
• Establish service design principles and playbooks for consistent, quality experience delivery.

Must have Skills

• Proven mastery in service design with 10+ years of experience.
• Deep understanding of Mid-Market segment needs and behaviors.
• Strong background in Customer Success metrics and strategies.

Industry Experience

• Experience with CRM platforms, especially Salesforce.
• Significant experience in designing services for the Mid-Market segment and in a Customer Success environment.

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized by Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022).

Industry Leaders in IT Staffing. As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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