Senior User Experience Researcher Job at Scribd, Inc. in San Diego

Overview

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our products: Everand, Scribd, and Slideshare. We support a culture where employees can be real and bold, debate and commit, and take action with the customer in mind. Scribd Flex allows employees to choose a daily work style in partnership with their manager, with a focus on intentional in-person collaboration. Occasional in-person attendance is required for all Scribd employees, regardless of location.

What We’re Looking For

Senior User Researcher to play a critical role in defining ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research, you will drive ongoing evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do

• Help identify the questions needed to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.
• Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader and contributor with brand and cross-functional team leadership.
• Design, scope, and conduct user research to uncover latent and unmet needs of Scribd and Slideshare users across generative, iterative, and evaluative methods.
• Support multiple product managers, designers, and other stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Translate research findings into crafted insights, decks, stories, videos, and testimonials to engage the team and drive informed decision making.
• Build and implement innovative user research processes to meet product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research, while maintaining appropriate human oversight for impact.

About You

• 5+ years of hands-on experience designing and conducting market/product/design research with demonstrable impact on roadmaps, design outcomes, and team processes.
• Ability to navigate ambiguous opportunity spaces to extract information for a clear path forward.
• Comprehensive knowledge of qualitative UX research methods and quantitative experience for surveys at scale.
• BA/BS in Psychology, Social Science, or related field, or equivalent experience.
• Proven ability to use human-centered insights to answer business questions.
• Strong collaboration skills and the ability to lead cross-functional brainstorming and strategic partnership.
• Comfort owning a slice of the research roadmap and prioritizing workload amid shifting priorities.
• Strong presentation skills with creative storytelling and the ability to communicate research findings effectively.
• Ability to work quickly and handle multiple studies concurrently.

Compensation and Benefits

At Scribd, base pay is part of total compensation and is determined within a range based on local benchmarks, location, and role level. Salary ranges vary by geography. This position is eligible for equity ownership and a comprehensive benefits package. Specific ranges are provided in the job posting and may vary if the level changes.

Working at Scribd

Are you based in a location where Scribd can employ you? Primary residence should be in or near listed cities in the United States, Canada, or Mexico, or within commuting distance as defined by Scribd. Locations include but are not limited to: United States (multiple cities), Canada (Ottawa, Toronto, Vancouver), Mexico City.

Benefits, Perks, And Wellbeing At Scribd

• Benefits/perks vary by location. Coverage includes Medical/Dental/Vision for employees.
• 12 weeks paid parental leave.
• Disability plans, 401k/RSP matching, onboarding stipend for home office, and learning allowances.
• Wellbeing stipends, mental health resources, and free Scribd product subscriptions.
• Volunteer days, sabbaticals, and inclusive Employee Resource Groups.
• Access to AI tools to boost productivity and innovation.

Equal Opportunity

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe that a diversity of perspectives drives the best ideas. If you require reasonable adjustments during the interview process, please email accommodations@scribd.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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