LIVE (video) Teller- Bilingual Job at Cadence Bank in Grand Prairie

Overview

The ITM Specialist processes teller transactions via video through the Interactive Teller Machine (ITM). This includes balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist expands the customer relationship with Cadence Bank through education and tailored product and service solutions. This role provides customer service and support handling requests of varying complexity. The ITM Specialist assists customers via CL machines located at multiple locations, takes complete ownership of customers' needs, and models standards and vision to provide exceptional products, service, and support. This is an on-site position.

Bilingual (Spanish & English) Required

How You Will Make an Impact

• Teller Functions: Assumes responsibility for efficient, effective, and accurate teller functions processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes transfers, verifies transactions, and resolves discrepancies promptly.
• Customer Engagement: Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Account Maintenance: Performs file maintenance such as address changes, unlocking Cadence Online Banking, Debit Card limits, etc.
• Ownership: Takes complete ownership of every interaction, including callbacks or extended research as needed.
• Compliance & Training: Completes compliance, training, and all other training offered to ITM Specialists.
• Process Improvement: Seeks ways to streamline work processes and continuously improve the ITM experience.
• Professional Representation: Represents Cadence Bank in a positive and professional manner.
• Confidentiality: Maintains customer and other sensitive information with confidentiality.
• Respect & Collaboration: Treats all coworkers and Cadence Bank customers with respect.

Who You Are

• One (1) year cash handling experience preferred.
• Bilingual (Spanish & English) Required
• Strong customer service background.
• Excel in a fast-paced work environment while maintaining accuracy.
• Exceptional time management skills.
• Comfortable on camera, maintaining a friendly and professional appearance.
• Professional and courteous verbal and written communication skills.
• Ability to remain calm when difficult situations arise.
• Ability to communicate verbally through video.
• Experience communicating via virtual technology (Skype, FaceTime, Video Conferencing).
• Comfortable being evaluated against performance standards.
• Willingness to take initiative to achieve team goals and model a good work ethic for others.
• Ability to acquire working knowledge of Cadence Bank products and services.
• Ability to become a subject matter expert in digital delivery channels and discuss these channels with internal/external customers.
• Able to use good judgment and discretion when handling confidential account information.
• Ability to effectively handle fluctuating work demands.
• High School Diploma or equivalent.
• Regular and reliable attendance.

Additional Information

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encourage everyone to apply.

Education

Education: Bachelor’s degree (preferred).

Equal Employment Opportunity

This employer is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor."