ECLARO
Overview
Use your skills where innovative technology solutions begin. ECLARO is looking for a Technical Writer for our client in Far Rockaway, NY. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Details
- Job Number: 25-04043
- Location: Far Rockaway, NY
Responsibilities
- Develop and maintain technical documentation, including user manuals, system guides, Standard Operating Procedures (SOPs), and API documentation.
- Work closely with IT, engineering, and product teams to gather information and understand technical concepts.
- Translate complex technical concepts into clear, concise, and user-friendly content.
- Update and revise documentation to reflect system changes, software updates, and best practices.
- Create diagrams, flowcharts, and visuals to support written content.
- Ensure consistency and compliance with documentation standards, formatting, and style guides.
- Manage document repositories and version control for technical documents.
- Gather feedback from end-users and stakeholders to improve documentation clarity and usability.
- Collaborate with training teams to develop instructional materials and e-learning content.
Required Skills
- 3+ years of experience in technical writing, documentation, or a related field.
- Strong writing, editing, and proofreading skills with attention to detail.
- Experience creating user manuals, knowledge base articles, and API documentation.
- Familiarity with IT systems, software development, and networking concepts.
- Proficiency in Microsoft Office, Confluence, MadCap Flare, or other documentation tools.
- Knowledge of markup languages (Markdown, HTML) and version control (Git, SVN).
- Ability to interview Subject Matter Experts (SMEs) and translate technical details into easy-to-understand content.
Preferred Qualifications
- Experience with Agile, DevOps, or ITIL environments.
- Familiarity with cloud platforms (AWS, Azure, GCP) and API documentation tools (Swagger, Postman).
- Bachelor's Degree in Technical Writing, Communications, Computer Science, or a related field.
- Certification in technical writing (e.g., CPTC).
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Contact
Interested? Contact:
Tim Cusick
Tim.cusick@eclaro.com
646-755-9317
Tim Cusick | LinkedIn
Equal Opportunity Employer
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.