Marathon TS is hiring: Junior Technical Writer in Ashburn

Base pay range

$60,000.00/yr - $70,000.00/yr

The Technical Writer/Help Desk Support will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. This role involves analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures. Additionally, the role includes offering help desk support, addressing user queries, troubleshooting technical issues, and ensuring a seamless user experience.

Position Summary

The Technical Writer/Help Desk Support plays a critical role in bridging the gap between complex technical information and user-friendly documentation. This position requires strong analytical skills to assess the usability of technical documents and the ability to communicate effectively with users to provide solutions to their issues. With a focus on operational excellence, the ideal candidate will be able to maintain a consistent quality standard in all documentation and offer prompt assistance in troubleshooting and resolving user-related inquiries.

Qualifications

• Associate\'s degree in Communications, Technical Writing, Information Technology, or a related field.
• Minimum of 2 years of experience in technical writing and help desk support.
• Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software.
• Strong understanding of help desk software and ticketing systems.
• Excellent communication skills, both written and verbal, and the ability to present complex information clearly.

Certifications and Clearance

• Must be a clearable U.S. citizen able to pass a CBP public trust
• Previous public trust preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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