Royal American Management is hiring: COMMUNITY MANAGER - Little Havana in Miami

Overview

Job Summary: Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at the property. They mentor and ensure all associates support the corporate mission and understand their role in achieving established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties And Responsibilities

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine resident balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software to enter and track service requests, and regularly review maintenance reports
• Conduct walk-throughs and follow up for vendor work on site
• Inspect apartments for move-in condition and turnover status
• Inspect property grounds, office, community room(s), and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, and monitor the activities being performed

Knowledge, Skills And Abilities (KSAs)

• Ability to perform all functions of an Assistant Community Manager
• Strong leadership, communication, and decision-making abilities; motivate portfolio and team members to achieve company goals
• Ability to handle interruptions in a rapidly changing, multi-tasking environment
• High attention and mental demands with the ability to prioritize and process information accurately
• Progressive multi-family management knowledge related to assets, personnel management, office operations, budgeting and planning
• Excellent customer service and professional communication via email, phone, or in person
• Creativity with sound business judgment
• Proactive self-starter, diplomatic with subordinates and peers, motivated to achieve results
• Computer literacy
• Excellent written and oral communication skills
• Willingness to work a flexible schedule, including evenings and weekends
• Demonstrated strong written and oral communication skills

Education And Experience

• High School Diploma or Equivalent
• Property/Community Manager state license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Designations such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred

Physical Demands

• Travel independently for property business; may require government-issued ID or valid drivers license based on location
• Access to all areas of the propertys grounds and structures, including multilevels
• Ability to work at a computer for a minimum of 7 hours daily
• Effective communication with applicants, residents, vendors, and supervisors regarding day-to-day operations

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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