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Firsthand

Senior Publisher Solutions Consultant Job at Firsthand in New York

Firsthand, New York, NY, US, 10261

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About Firsthand

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company's expertise accessible in real time, adapting to consumers' interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company's AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

About the Role

We are seeking Senior Publisher Solutions Consultants to join our fast-growing team.

As part of our team, you'll be at the forefront of transforming how our clients engage their users through AI. You'll partner closely with enterprise clients-advertisers and publishers-to design, implement, and optimize intelligent AI agent experiences. This is a cross-functional role that blends business acumen, technical fluency, top notch client service, and creativity. You'll help bridge client goals with Firsthand's evolving AI platform and play a key role in scaling new use cases, surfacing insights, and defining best practices.

What You'll Do

Client Integration & Enablement
  • Guide new clients through onboarding, including solution design and tech implementation.
  • Collaborate with clients to understand goals and align our solutions to their business needs.
  • Manage the end-to-end build of Firsthand agents-from content ingestion to front-end deployment.
  • Develop a strong understanding of publisher tech stacks to ensure seamless integration
Internal Collaboration & Product Feedback
  • Collaborate with Engineering and Product to troubleshoot issues and test improvements.
  • Act as a voice of the customer to influence our product roadmap on behalf of clients.
  • Create and maintain documentation, playbooks, and enablement materials to support team growth.
PreSales & Sales Support
  • Partner with the commercial teams to craft compelling demos and technical narratives.
  • Represent Firsthand in technical conversations during the sales cycle.
  • Adapt messaging style based on audience, shifting seamlessly between deep technical discussions and high-level strategic presentations.
AI Experimentation & Strategic Consulting
  • Design and run AI experiments that demonstrate agent effectiveness and drive client value.
  • Analyze engagement data and user interactions to generate actionable insights.
  • Provide strategic recommendations to optimize agent design, content inputs, and user flows.
  • Analyze performance of campaigns and generate compelling data analyses and case studies.
Who You Are
  • You've worked for 7+ years in ad tech, martech, or a SaaS startup and love the pace and ambiguity of a growing company.
  • You're excited about AI and its applications in marketing, media, and user experience.
  • You can toggle between technical details and strategic narratives with ease.
  • You enjoy working with both internal teams and external clients, and can build trust quickly.
  • You're comfortable making slide decks, manipulating spreadsheets, working with data dashboards, and gleaning insights from complex datasets.
  • Bonus points for experience with SQL, troubleshooting network traffic, and diagnosing complex issues across publisher tech stacks.
  • Adaptable and resourceful: able to thrive in new environments, adjust to evolving priorities, and communicate effectively with diverse audiences.
  • A hardworking team player who excels in fast-paced, collaborative settings.
Why Join Us
  • You'll join a small, agile team working on some of the most exciting use cases in AI and marketing.
  • You'll help shape how leading brands and publishers deploy next-gen AI experiences.
  • You'll work with a product team that values experimentation, customer feedback, and fast iteration.
  • A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.
  • You'll play an integral role in shaping our company and culture.
  • You'll join an open, inclusive and professional culture and work environment.
How to Apply

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process. In Summary: Firsthand built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online . The company's Brand Agents make a company's expertise accessible in real time, adapting to consumers' interests and guiding them towards the information they need to take action . En Español: About Firsthand ha construido la primera plataforma de Brand Agent impulsada por AI, transformando la forma en que los vendedores y editores involucran a los consumidores a través de sus propios agentes de IA, en cualquier lugar en línea. Mientras que la mayoría de las aplicaciones de AI en marketing y publicidad se centran en la automatización de back-office, la Firsthand Brand Agent PlatformTM potencia el compromiso del consumidor en primera línea. Operando tanto en propiedades propias como en medios pagados, Firsthand's Brand Agents hacen accesible la experiencia de una empresa en tiempo real, adaptándose a los intereses de los clientes y guiándolos hacia la información que necesitan para tomar medidas. Central a la plataforma es LakebedTM, el sistema de gestión de datos y derechos de conocimiento basado en inteligencia artificial de la compañía que garantiza que las marcas conserven la propiedad y control de su experiencia. Firsthand está dirigida por Jon Heller, Michael Rubenstein y Wei Wei, cuyas empresas Baam Ventures están trabajando juntas con nuestro equipo en tres días previos al construir las fundaciones digitales modernas. Usted se asociará estrechamente con clientes empresariales - anunciantes y editores - para diseñar, implementar y optimizar experiencias de agentes inteligentes de IA. Este es un papel transversal que mezcla perspicacia empresarial, fluidez técnica, servicio al cliente de primer nivel y creatividad. Ayudará a unir los objetivos del cliente con la plataforma evolutiva de AI de Firsthand y desempeñará un papel clave en escalar nuevos casos de uso, dar a conocer conocimientos y definir las mejores prácticas. Diseño de Experimentación y Consultoría Estratégica AI y ejecutar experimentos de IA que demuestren la eficacia del agente e impulsen el valor del cliente. Analizar datos de compromiso e interacciones con los usuarios para generar conocimientos accionables. Proporcionar recomendaciones estratégicas para optimizar el diseño del agente, las entradas de contenido y los flujos de usuario. Analizar el rendimiento de las campañas y generar análisis de datos y estudios de caso convincentes. Who You Are Usted ha trabajado durante más de 7 años en tecnología publicitaria, martech o una startup SaaS y ama el ritmo y la ambigüedad de una empresa. Se entusiasma por la inteligencia artificial y sus aplicaciones en marketing, medios de comunicación y experiencia del usuario. Puede cambiar fácilmente entre detalles técnicos y narrativas estratégicos. Confía en trabajar rápidamente con equipos internos y clientes externos, y puede disfrutar de despliegues de mercadotecnia rápidos. Está cómodo manejando a través de redes sociales, distribuyendo recursos digitales, trabajando con dashboards y plataformas de datos. Trabajará con un equipo de productos que valora la experimentación, el feedback del cliente y la iteración rápida. Una oportunidad rara para ayudar a introducir y guiar cambios profundos y fundamentales en una industria innovadora e innovadora. desempeñará un papel integral en dar forma a nuestra empresa y cultura. Se unirá a una cultura y entorno laboral abiertos, inclusivos y profesionales.