Overview
Were always looking for talent that believes in having fun. At PENN Entertainment, youll be part of an exciting industry with fast-paced days and nights. Youll work with a diverse team driven by helping people find and have more fun. Youll also be part of a company that supports career growth and provides resources to expand your possibilities.
Initial placement within the salary range is based on an individuals relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs to support team members financial, physical, and mental well-being. Specific benefitsincluding day-one medical coverage, 401(k) matching, and an annual performance bonusmay vary by position. Paid time off is earned according to local policy and increases with length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Position is open until filled
Ameristar Casino Resort Spa offers Team Members:
Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender).
- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
- $700 Referral Bonus Program ($350 at 90 days, $350 at 6 months) for Team Members who refer new applicants
- Discounted Casino bus tickets
- Discounted RTD EcoPass
- Hot meal served by the Leadership Team once a month
- 20% discount for Starbucks, Ara Spa, and all food outlets
- 100% Colorado Gaming License reimbursement after 90 days of employment
- Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
- Education reimbursement program and Annual Scholarship Program
- Career development opportunities
Responsibilities
- Cultivate and maintain strong relationships with VIP guests to grow the player base and drive revenues through retention and repeat visits.
- Proactively attract and manage VIP players on the casino floor.
- Make informed decisions regarding complimentary offers based on recorded play, earned points, comp availability, and customer profitability.
- Utilize telemarketing, referrals, email campaigns, and events to solicit high-value players and expand existing business.
- Exercise discretion in providing hospitality arrangements for VIP guests, including hotel and dining accommodations, amenities, and special requests.
- Maintain a significant and visible presence on the casino floor to meet and greet VIP guests during visits and special events.
- Provide exceptional customer service by resolving VIP guest concerns and complaints professionally, maintaining a friendly and courteous demeanor, and ensuring all interactions align with established service standards.
- Consistently meet or exceed departmental sales and growth targets.
- Assist in planning, executing, and providing support for special events and programs aimed at revenue growth, cost reduction, and service enhancement.
- Maintain and manage accurate and timely records of personal guest information, including contact details, profile preferences, and tasks using Salesforce (CMS).
- Continuously develop technical skills to optimize use of patron data systems, complete all Salesforce tasks promptly, and collaborate with manager to review monthly metrics and set quarterly goals.
- Monitor and assess the activity and profitability of assigned VIP players, including play level, reinvestment, and visit frequency.
- Interact with customers and fellow team members in a friendly, helpful, and courteous manner, ensuring all interactions reflect the companys customer service program standards.
- Represent Ameristar Casino Resort professionally at internal and external meetings and events, ensuring full compliance with all corporate and local policies, procedures, and standards.
- Ensure regulatory compliance within assigned responsibilities and report any potential issues to management.
- Safeguard the confidentiality and security of all files, records, and guest lists.
- Maintain schedule flexibility and availability to work evenings, weekends, and holidays as required to support guest needs, special events, and operational demands.
- Perform additional duties as assigned by Player Development and Marketing leaders.
Requirements
- Proficiency in Microsoft Word, Excel (including basic quantitative analysis), and communication tools such as Microsoft Teams preferred.
- Minimum of two (2) years of casino guest service experience, including but not limited to Player Development, Slots, or Table Games.
- Familiarity with specialty events and entertainment-related activities is preferred.
- Must be fluent in English and at least one dialect of Chinese, Korean, or Vietnamese along with a strong understanding of Asian culture and customs.
- Ability to follow both verbal and written instructions, with reasonable accommodation as needed.
- Demonstrated ability to independently initiate, follow through, and complete assignments and special projects in a timely manner.
- Strong professional communication skills for interactions with internal departments and external business contacts.
- Demonstrated ability to maintain confidentiality, exercise good judgment, and use tact in all interactions.
- Willingness to assist the Player Development and Marketing Departments as needed.
IsExpired: false
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