Sales, Events & Marketing Manager

The Sales, Events & Marketing Manager for Taffers Tavern will actively seek increased sales through building relationships with private event customers and leading local marketing campaigns and guest communication. The Sales & Marketing Manager supports guests and team members dynamics. They will also support day-to-day operations necessities to ensure our guests and team members are satisfied and return. They support the front of house and back of house team members, ensuring quality of service and products meet high standards, and ultimately drive guest to come back. The Sales & Marketing Manager is proficient in all aspects of the operation at Taffers Tavern and represents the culture and brand we are all about. Attributes: Attentive, Authentic, Hospitable, Cooperative, Trustworthy, Motivating, Approachable, Caring Essential Functions of the position include, but limited to: Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with Taffers Tavern expectations. Thorough knowledge of Taffers Safe Dining procedures and brand culture. Partner responsibility to the management team as needed and adhere existing policy consistency. Assist in all hiring, teaching, supervision, management, coaching, counseling, and evaluation of all team members under the dynamic guidelines set for the brand. Assist in weekly schedule and payroll for the hourly staff, conduct pre-shift meetings and assist team members with any inquires. Adhere, control, and demonstrate operating standards, policies and procedures to be followed by management and team members. Lead local and social marketing responsibilities including but not limited to: Local outreach, referral/concierge programs, corporate promotion implementation, organic social media posts, scheduling paid social media ads, email marketing campaigns, printed collateral, maintenance of local marketing budget, and reputation management on online platforms. Lead event responsibilities including but not limited to: Targeted and weekly event sales recruiting and outreach, creating and editing party menus, create and implement contracts, BEOs and kitchen sheets, conduct customer site tours, respond to event requests, coordinate vendors such as floral or rentals, liaise with kitchen team, and lead shifts while actively participating servicing of events. Excellent communication skills required, both verbally and in writing, to provide clear direction to team members and guests. Assign and instruct the team members in the details of their work. Observe performance and encourage improvement where necessary. Operate with an open-door policy, listen to and understand requests of the team respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations and/or heavy activity, serving as a role model for the team members. Interact with all department personnel as needed. Ensure proper inventory levels are maintained for facilitating proper operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Operations and Finance team. Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations. Ensure that no team member is permitted to work if they are not suitably dressed, groomed, have proper work cards, and follow health code guidelines. Participate in the development and implement cost saving and profit enhancement measures. Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our team members. Monitor labor cost and monitor the venues budget to ensure efficient operations, including achieving budget revenue and labor expenses are being met. Focus on succession management, teaching and development of all Taffers Tavern team members. Ensure health, safety, and sanitation requirements are in compliance with the Health Department, OSHA, Fire Department, and any city or state agencies. Education/Requirements: 1-3 years experience in Events Management in the hospitality industry including restaurant and bar operations. Supervisory, administrative experience required and sales experience preferred. Team management experience required, and financial experience preferred, e.g. ability to analyze financial statements, develop operating budgets, forecasting, and scheduling team members. Must possess a positive and solution-oriented attitude. Must have the can do attitude. Ability to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information, and resolve conflict to resolution required. Ability to exercise good judgement in making decisions. Must be flexible regarding changes as well as willing and able to understand company policies and appropriately support team. Must be an advocate of exceptional customer service. Must be able to communicate fluently in English (written and oral) with guests and team members. Leadership, problem solving, organizational and communication skills required. Proof of eligibility to work in the United States -Valid Drivers License -21+ years of age Possession of, or the ability, to possess all state required work cards Maintain a professional, neat and well-groomed appearance adhering to Company standards Upon submission, your application will be redirected to our local franchisee for consideration of employment. Premier Taverns, LLC does not own or operate any Taffers Tavern restaurants. Franchised Taffers locations are independently owned and operated by franchisees and Premier Taverns, LLC has no involvement in hiring decisions for these locations. #J-18808-Ljbffr