USAA
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The
Media and Social Marketing Manager
leads the creation, facilitation and/or execution of multi-channel media and social plans for USAA’s Brand Marketing. The role focuses on Digital and Social campaigns including but not limited to programmatic, Meta and TikTok. Duties include creation of the marketing strategy (including paid media and owned social) as well as implementation of media planning, buying, and campaign optimization. Responsibilities also include pulling and analyzing performance procure data driven insights to drive innovation and optimizations as well as channel management and budget management.
We offer a flexible work environment that requires an individual to be
in the office 4 days per week.
This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is
not
available for this position.
What you'll do:
Develops and optimizes complex, multi-channel strategies; and develops moderately complex multichannel media strategies.
Collaborates with Media Team to translate and interpret business intelligence and internal client objectives prior to guiding media agencies.
Collaborates with internal stakeholders and management to understand the parameters for developing media strategies.
Socializes media recommendations to partners and/or management (ie, explains rationale for media strategy and how it meets business objectives and adheres to media best practices).
Ensures all necessary client media plans are implemented correctly and in a timely manner.
Manages moderately complex budget plans.
Communicates status with management and internal/external partners as needed.
Serves as a primary resource to team members on escalated matters of an unusual nature.
Applies advanced knowledge of social and digital marketing principles. Subject matter expert in primary channel.
Effectively directs agencies to ensure alignment with goals and prioritization.
Applies an advanced understanding of analytics and measurement tools/techniques to test and optimize performance against objectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 3 years of experience in one or more of the following areas: social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
Advanced knowledge of digital or social marketing industry and practices.
Experience influencing business decisions.
Experience facilitating and/or participating in cross-functional teams.
Experience collaborating with key stakeholders.
Advanced knowledge of Microsoft Office, Word, Excel and PowerPoint.
Advanced knowledge on impact of social marketing to an omni-channel experience.
What sets you apart:
Robust background in owned Social.
In-house or agency experience executing paid social in platforms (Meta, TikTok, etc.)
Deep understanding of Military community.
Compensation range:
The salary range for this position is: $93,770 - $179,240.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The
Media and Social Marketing Manager
leads the creation, facilitation and/or execution of multi-channel media and social plans for USAA’s Brand Marketing. The role focuses on Digital and Social campaigns including but not limited to programmatic, Meta and TikTok. Duties include creation of the marketing strategy (including paid media and owned social) as well as implementation of media planning, buying, and campaign optimization. Responsibilities also include pulling and analyzing performance procure data driven insights to drive innovation and optimizations as well as channel management and budget management.
We offer a flexible work environment that requires an individual to be
in the office 4 days per week.
This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is
not
available for this position.
What you'll do:
Develops and optimizes complex, multi-channel strategies; and develops moderately complex multichannel media strategies.
Collaborates with Media Team to translate and interpret business intelligence and internal client objectives prior to guiding media agencies.
Collaborates with internal stakeholders and management to understand the parameters for developing media strategies.
Socializes media recommendations to partners and/or management (ie, explains rationale for media strategy and how it meets business objectives and adheres to media best practices).
Ensures all necessary client media plans are implemented correctly and in a timely manner.
Manages moderately complex budget plans.
Communicates status with management and internal/external partners as needed.
Serves as a primary resource to team members on escalated matters of an unusual nature.
Applies advanced knowledge of social and digital marketing principles. Subject matter expert in primary channel.
Effectively directs agencies to ensure alignment with goals and prioritization.
Applies an advanced understanding of analytics and measurement tools/techniques to test and optimize performance against objectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 3 years of experience in one or more of the following areas: social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
Advanced knowledge of digital or social marketing industry and practices.
Experience influencing business decisions.
Experience facilitating and/or participating in cross-functional teams.
Experience collaborating with key stakeholders.
Advanced knowledge of Microsoft Office, Word, Excel and PowerPoint.
Advanced knowledge on impact of social marketing to an omni-channel experience.
What sets you apart:
Robust background in owned Social.
In-house or agency experience executing paid social in platforms (Meta, TikTok, etc.)
Deep understanding of Military community.
Compensation range:
The salary range for this position is: $93,770 - $179,240.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.