Pylon
Join Pylon's Marketing Team
We're a startup based in San Francisco backed by a16z, General Catalyst, and Y Combinator. We're building the next-generation customer support platform.
We're growing exceptionally fast. In two years we've gone from 0 to 600 customers with current pipeline almost all inbound. Our market is massive. We compete with giants like Salesforce Service Cloud ($8.3B/yr) and Zendesk ($1.3B/yr).
Your job is to become the Pylon product expert and help educate the prospects and customers on how it works.
The Product
- We're building the first customer support platform built for B2B companies
- We fully replace support platforms like Zendesk, Intercom, Salesforce Service Cloud
- Our customers are early-stage B2B tech companies
- Checkout the demo video on our website or our docs
Your Immediate Projects
- Post product updates 5x/week on LinkedIn & X
- Weekly spotlights and feature update newsletters
- Create product guides, blog posts
- Assist our PMM with product launches and videos
About Us
- Full team is 30+ people and growing quickly
- You'd be under the GTM team which consists of 4 AEs, 1 PMM, and 1 founder
- Located in-person in San Francisco
- Series A, $20M raised to date
Requirements
- You've done the role before and can work autonomously
- You're organized, scrappy, and biased toward action
- You're a clear, concise writer and able to write in a startup-friendly, "non-corporate" and "non-marketing" tone
- 1+ years product marketing experience
- 1+ years working at a B2B SaaS startup
- Excited about working at an early stage startup
- Excited to work in-person 5x / week in our SF office
Nice to Haves
- You have good design sense