Event Services Technician - Event Technology, Audio Visual Job at Pinnacle Live

Overview

Event Services Technician - Event Technology, Audio Visual at Pinnacle Live

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We’re looking for dedicated, determined people to join our team and help deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on how to operate equipment.
• Provide ongoing communication with clients to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with clients and obtain client signatures on invoice(s).
• Comply with all Company security and safety measures and be aware of property inventory and equipment location; ensure inventory is secure from theft and / or damage.
• Ensure all inventory is in good working order and rental condition.
• Report any lost, stolen, or damaged equipment to management immediately.
• Ensure inventory is secure from theft and/or damage.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, computer operation, and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Prior exposure to audio visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team player orientation.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays and sick/personal days.
• 401k with a contribution match.
• Insurance; health, vision, dental and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We actively embrace all forms of diversity.