Encore is hiring: Event Technician, Audio Visual - The Ritz-Carlton Dallas, Las

Event Technician, Audio Visual - The Ritz-Carlton Dallas, Las Colinas

Base pay range: $15.09/hr - $18.49/hr

Overview

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate the ability to troubleshoot and problem-solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and the position applied for; review requirements at the provided link.
• External applicants must meet/validate and complete all training and certifications required for this position within one year; view the career path for technical external requirements at the provided link.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical and Work Environment

Physical Requirements Team members must meet the physical demands below to perform essential job functions. Reasonable accommodations may be made. (Frequency definitions: Continuously, Frequently, Occasionally, Never.)

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

• Lifting Requirements: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Occasionally)

• Carrying Requirements: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Never)

• Auditory/Visual Requirements: Close Vision Continuously; Distance Vision Continuously; Color Vision Frequently; Peripheral Vision Occasionally; Depth Perception Frequently; Hearing Continuously

• Pushing/Pulling Requirements: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Frequently); Over 100 lbs (Occasionally)

The above information is not necessarily exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment: Hotel and Warehouse environments vary; expect irregular hours and on-call status including days, evenings, weekends, and holidays. May work at multiple locations; appearance guidelines apply based on hotel or region.

Hourly Pay Range: $15.09 - $18.49. Final compensation depends on qualifications, location, travel, and experience. Some positions may be eligible for overtime, bonuses or incentives. Encore is committed to providing benefits options for employees and families.

We pride ourselves on cultivating a welcoming culture and inclusivity. More details available on the company site.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: Events Services

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