Communications Representative - Communication Center - FT - Varies Job at Huntsv

Overview

Answers telephones, greets all callers in a professional manner. Responsible for facilitating referrals to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Prompts and initiates offline procedures when indicated. Maintains equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to the correct department or patient room extension. Provides information to callers as appropriate.

Responsibilities

• Answer multiple incoming telephone lines on the hospital switchboard and route calls appropriately.
• Obtain necessary information, dispatch requests and provide information to callers.
• Facilitate referrals to physicians, hospitals and community services.
• Accurately communicate and dispatch Emergency Codes using the Aionex Focus system.
• Maintain equipment, activity logs and checklists.

Qualifications

• Education: High School / GED required.
• Experience: Previous experience in customer service, receptionist or a dispatch role preferred.
• Skills/Abilities: Keyboard/PC/Windows skills; ability to type 25 WPM; automated telephone equipment operation skills desired; excellent communication skills; familiarity with medical terminology desired.

About Huntsville Hospital

Huntsville Hospital is an equal opportunity employer offering a comprehensive benefits package and opportunities for professional development.