City of Wilsonville, Oregon is hiring: Library Clerk I - Part Time in Wilsonvill

Position Overview

Libraries Are the Living Rooms of Our Community. At Wilsonville Public Library, libraries are vibrant, high-energy hubs where people connect, learn, and grow. We’re looking for a Library Clerk who understands this dynamic role and thrives in a fast-paced, community-centered environment.

If you bring exceptional customer service skills and a genuine passion for serving others, and you are culturally aware and comfortable supporting a diverse range of patrons, you might be the perfect fit.

What We’re Looking For

• Excel in high-traffic environments with grace and professionalism
• Demonstrate cultural sensitivity and inclusivity
• Love helping people access information, resources, and creative opportunities
• Can utilize language skills in Spanish and English

Schedule

The Schedule For This Position Will Be: Tuesdays 9:30-6, Thursdays 10-3, Saturdays 9:30-6 (Total: 21 hours/week, 0.53 FTE).

Ready to Apply?

Submit your application materials today. Complete all sections and supplemental questions. Details on qualifications and job responsibilities are provided below.

Responsibilities

The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and related services to the City of Wilsonville.

Reports to the Library Operations Manager and may assist in coordinating work of volunteers.

• Library circulation functions
• Check in and check out books
• Place and process holds on books
• Register patrons
• Use cash register for money transactions
• Perform opening and/or closing procedures
• Assist patrons in locating materials and information, including use of catalog terminals
• Locate and process requested items for loan to other libraries
• Receive large book orders
• Assist with routine database maintenance, data entry, and preparation of materials for circulation or withdrawal
• Performs general clerical duties (filing, billing of delinquencies, word processing, record-keeping)
• Receptionist duties (answer phones, announcements over the public address system)
• Reshelf materials and keep shelves neat
• May provide training and assign tasks to volunteers
• Assist with library programs and activities

Customer Service Standards

Employees are expected to meet standards focused on high-quality service.

• Communication: Greet customers, gather information, resolve or escalate issues, listen and clarify to understand needs, and maintain positive, proactive communication.
• Respect: Be courteous, treat customers with dignity, and demonstrate integrity and trust.
• Responsiveness: Provide prompt service, respond to inquiries, follow through on commitments, and maintain contact information if unavailable.

Qualifications

Education: High school diploma or GED required. A Bachelor's Degree in a related field desired.

Experience: Two years of general customer service and/or one year of public library experience desired. Spanish language skills desired.

Knowledge, Skills & Abilities:

• Basic knowledge of library procedures
• General knowledge of library functions and operation
• Ability to communicate effectively with patrons of all ages
• Ability to interpret and apply department policies and procedures
• Clear writing and communication skills
• Alphabetical and numerical sequencing
• Moderate physical stamina (standing, lifting up to 50 lbs, etc.)
• Basic computer skills and math skills
• Point of sale basics; ability to use circulation system software and related equipment

The City of Wilsonville offers a comprehensive benefits package for eligible employees, prorated for part-time schedules.